Ford of Port Richey

Great customer service and quality of work. On time performance and communication. This branch has always been there for the service needs in our family vehicles. performance and communication. This branch has always been there for the service needs in our family vehicles. More

Toni Governale performed a normally scheduled Service for my 2018 Ford Fusion. This included “The Works” and a required oil change on 10/19/20. She also pointed out that based on her inspection, the Front my 2018 Ford Fusion. This included “The Works” and a required oil change on 10/19/20. She also pointed out that based on her inspection, the Front Cabin Air Filter needed attention and it was replaced with my approval. Excellent Service Toni. Thank you! More

He is awesome always take care of me. He gets me in and out. He is a great guy. He has really good customer service out. He is a great guy. He has really good customer service More

Our sales reps Jay and Mike Black were very helpful and knowledgeable. It was refreshing to see them make sure we were getting what we really wanted. The manager Chris Calle provided the additional suppor knowledgeable. It was refreshing to see them make sure we were getting what we really wanted. The manager Chris Calle provided the additional support needed before turning it over to a very professional finance dept with Sam Dotson who then made sure the numbers made sense and we had the right protections in place. When all was done Mo Ahmed came out and thanked us for the business, which was nice. After personally been in sales for many years this team gets high marks for how they conducted themselves during this transaction. This is a very professional and friendly dealership who we will continue to work with for many years to come. Nice work Ford Of Port Richey! It has been a real pleasure and we will let our friends and family know about our wonderful experience. More

Great service Got answers fast good price I live in Downs Il.they kept me up to speed on every thing I would be happy to buy here again Downs Il.they kept me up to speed on every thing I would be happy to buy here again More

Ricky was super helpful and listened to all of our concerns. They all worked with us to make sure we were comfortable with the outcome! concerns. They all worked with us to make sure we were comfortable with the outcome! More

AB was great ro work with. He and the staff made every effort to make the deal work, and they all stayed late to get it done. They were all very helpful and friendly. Highly recommended. effort to make the deal work, and they all stayed late to get it done. They were all very helpful and friendly. Highly recommended. More

The purchase process was fairly smooth. My salesman , Nate did a good job working by from a distance. My complaints center around two issues. I was told the vehicle was smoke free. It was not. I have a p Nate did a good job working by from a distance. My complaints center around two issues. I was told the vehicle was smoke free. It was not. I have a plan in place to mitigate that but I did ask for verification prior to driving 3+ hours. The detail job for delivery was not very good. There was still sand in the cargo area and the second row seats and door panels were not well cleaned. More

Honestly I have no words to describe the level of frustration this vehicle and the lack of customer service I have to resolve this issue . Since I bought this truck back in July it’s been a task to t frustration this vehicle and the lack of customer service I have to resolve this issue . Since I bought this truck back in July it’s been a task to try to make sense to the dealership that this truck was sold to me with issues. Since the beginning of the first service to the radiator and then the water pump the tick sound on idle was addressed to the service advisors on shifts and to the service manager to no avail. It’s frustrating that on a truck with less than a thousand miles on my ownership and been a gas engine everywhere they ask me if is diesel from the sound of the motor. The truck don’t have any check engine lights or misfires at all . But when I bought it it was a hot day in the first week of July and the seller test drive the truck with the a/c full blast all the time and I didn’t notice this noice and because is my first Ford truck I didn’t scrutinize anything strange with it . Until the radiator leak was repaired that when I received the truck at the dealership and listening to another truck similar I notice this annoying sound . I present the service bulletins issues for this truck and at the service drop off I was told that there was no recalls to be made to the truck ( but they not bother to show me if the recalls have been made before) . So I continue with this issue of a diesel sound truck when is gas. I trade a 2007 Honda Ridgeline with no issues and I really regret letting that truck go for this one . I only want the dealer to make it right with a truck that wasn’t ready to be sold the way it is and not to truck buyers that because it have no check engine lights or misfires that everything is ok with it . More

I love the phone app I just log in make an appointment that works for me and I’m done. All I do is show up and my truck is taken away and brought back clean. that works for me and I’m done. All I do is show up and my truck is taken away and brought back clean. More