Ford of Port Richey

Very helpful and solved a problem quick Frank was able to fix a repair problem that another dealer created. The mechanic did a great job, I couldn't see where the original problem was. my f1 Frank was able to fix a repair problem that another dealer created. The mechanic did a great job, I couldn't see where the original problem was. my f150 has thirty thousand miles on it and still looks new. More

Recall, Oil Change, Brake Pads Steve was very helpful and wonderful when I dropped off my car for service in the morning. I had set up to get the steering attachment bolt replaced a Steve was very helpful and wonderful when I dropped off my car for service in the morning. I had set up to get the steering attachment bolt replaced and an oil change. While my car was getting worked on, he notified me that I also needed brake pads and I greatly appreciate that. More

My Sales Rep was great. The F&I guy seemed dishonest. I visited the store after making an internet enquiry regarding a 2018 Mustang GT. I was introduced to Cleveland my sales associate who immediately wor I visited the store after making an internet enquiry regarding a 2018 Mustang GT. I was introduced to Cleveland my sales associate who immediately worked diligently building rapport and qualifying my needs. After a couple hours of friendly negotiating, we penciled a deal both parties were happy with. I had been offered an interest rate of 2.9% by my credit union before visiting the store and explained this to Cleveland. I was told they were able to match the offer and so I agreed to finance through the dealership. When it was time to head in to see the F&I guy to complete the paperwork, I was surprised to be told they had secured a lower rate and this would help lower my monthly payment a few dollars each month. The up sale by Jay in F&I was very persistent and he told me that’s the only way he gets paid, was by selling products like extended warranties on the back end. He wasn’t clear explaining the cost of additional products and when I refused to buy any of the options he said he could look for a voucher and perhaps offer something for a few extra dollars a month. Through some protracted conversations, it turned out he was holding back the amount the lower interest rate would lower my payment, and a $1000 customer cash rebate I was untitled to. It seemed he was trying to use this to subsidize the cost of any of the products he was trying to sell me. Once I discovered this I explained I thought he had been dishonest and said I was a hair away from walking out. At that point he went away to speak with I’m guessing the GM leaving me in his room for a few minutes. When he returned, he said I could have the customer cash and my payment dropped by $43 per month. I feel this kind of behavior is unnecessary and leads to poor reviews of the dealership and altermatly the people who work there. At no point did he apologize or was I thanked for the purchase by the GM. Something I’m used to happening at other stores. I would like to reiterate Cleveland was a great sales associate and had the dishonest behavior never happened with F&I, I would have given this dealership 4 stars out of 5. Not 5 because the process was a tad slow after all taking approximately 5 hours in total with an hours break in the middle. More

Service call Every time I bring my car for service I get the best care! Steve Wollack is extremely helpful, I would recommend him as the BEST service advisor!! Every time I bring my car for service I get the best care! Steve Wollack is extremely helpful, I would recommend him as the BEST service advisor!! More

Repeat buyer! Outstanding dealership! I bought 2018 escape. This is our 5th car purchased at this dealership. From the salesman, Bud Monday, right through Mr. Omar Leaks finance department I bought 2018 escape. This is our 5th car purchased at this dealership. From the salesman, Bud Monday, right through Mr. Omar Leaks finance department, we got expert service! Knowledgable and professional staff was helpful and there were no hoops to jump through. I highly recommend purchasing your next vehicle at this dealership. More

Excellent I recently bought a Mitsubishi Outlander and I love it so far. The buying process was very easy and smooth thanks to Jeff leathers,he was very nice an I recently bought a Mitsubishi Outlander and I love it so far. The buying process was very easy and smooth thanks to Jeff leathers,he was very nice and polite. He answered all my questions that I had and I didn’t feel that I was being pushed in buying the car against my will at all. I will Recommend him to anyone that wants to buy a car from this dealership More

Amazing service They fix my vehicle and explained the questions I had about my warranty . Travis is awesome!I am very happy I chose this dealership.I am sure I will p They fix my vehicle and explained the questions I had about my warranty . Travis is awesome!I am very happy I chose this dealership.I am sure I will pick my next vehicle here also because I was treated well! More

New car!!!!! Jeff was very helpful and got me out of a car that was upside down with owing money and now me and my family can be safe driving. Omar also help with Jeff was very helpful and got me out of a car that was upside down with owing money and now me and my family can be safe driving. Omar also help with answering a lot of my question. Thank you so much for helping me More

The best ever Mike Black was very helpful and was well informed on products. He was personable and made me feel welcome and part of his family.. I will be back for Mike Black was very helpful and was well informed on products. He was personable and made me feel welcome and part of his family.. I will be back for sure More

Ripped off We purchased a 2014 Mercedes Benz at the time we purchased it the brakes were pulsating they took it in the back and all they did was a patch of job. We purchased a 2014 Mercedes Benz at the time we purchased it the brakes were pulsating they took it in the back and all they did was a patch of job. 4000 miles later the brake pedal started pulsating so bad it was shaking the car we brought it back in and they replaced all four rotors like they were supposed to originally before we purchased a vehicle and I got stuck paying half the bill I'm sorry but brakes do not go bad in 4,000 miles. I had bought for vehicles from you in the past but I'm sorry this will be the last vehicle I purchase from your dealership and I would not recommend your dealership to anyone. More