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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,603 Reviews

4,603 Reviews of Ford of Port Richey - Service Center

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December 24, 2021

Took forever to just change the oil left with a giant screw in my tire‽????? More

by chefquak71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Drummond
Dec 30, 2021 -

Ford of Port Richey responded

We are sorry to hear about the screw in your tire. A member of our team will be reaching out to you to get some more information from you. Thank you.

December 24, 2021

Love the techs and service advisors, great professional team with ethics and courteous. Also good tire deals including price match! More

by Nat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service tech, oil change techs.
Dec 26, 2021 -

Nat responded

thank you for always trying to do the right thing! your company culture is noticed and witnessed

December 23, 2021

Honest and on time. It was a situation the problem needed to be researched potentially being very expensive. The problem was resolved economically and quickly More

by johnniesteps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Ford of Port Richey responded

Thank you for trusting us with your vehicle. We appreciate you trust and your time. Thank you for choosing Ford of Port Richey. Have a safe and happy New Year.

December 21, 2021

Great service on my truck. However a few weeks earlier you had nothing to buy. Bought my new truck-in Syracuse. More

by Becky palmet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees treated me great
Dec 23, 2021 -

Ford of Port Richey responded

Thank you for the feedback. We are sorry to hear that our inventory was not up to your expectations and that you had to go to NY to find what you were looking for. It's been a challenging year for everyone to acquire vehicles. Hopefully we will have the inventory you are looking for the next time you need a new truck. Thank you for servicing with Ford of Port Richey.

December 20, 2021

Great Service,My service Advisor Rayann was very informative, and kept me posted thru the entire process More

by BIGBSHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Ford of Port Richey responded

Thank you for your review. Enjoy safe and happy holidays and a happy New Year.

December 18, 2021

The service personnel were rude and untrustworthy. They seem to need customer service and diversity. More

by WKCROMARTIE
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Terald Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Ford of Port Richey responded

We are sorry to hear that we could not meet your expectations. Have a safe and happy holiday season.

December 18, 2021

The service center went out of their way to accommodate my request to get my car in as soon as possible. My car was quickly diagnosed and the necessary repair I was most concerned about was a simple fix th More

by Rcso7s5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Ford of Port Richey responded

It is awesome to hear about your experience! Have a safe and happy holidays and happy New Year. Thank you for choosing Ford of Port Richey.

December 16, 2021

Had excellent service at your dealership this past week. Caden Giguere is a great team member at your dealership took excellent care for me with my issues. You have gotten me backfor my service needs. Than More

by CKHIMMLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caden Giguere
Dec 23, 2021 -

Ford of Port Richey responded

We are glad to hear that we exceeded your expectations. Our service department team strives for excellence with every customer, thank you for choosing Ford of Port Richey.

December 16, 2021

The Service Dept Is Second To None.Steve Wollak And His The Service Dept Is Second To None. Steve Wollak And His Technician’s Are Some Of Fords Best! Thank You George Maniates More

by AMENAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Ford of Port Richey responded

We appreciate your feedback, George. Our service department prides itself in satisfying customers and exceeding expectaitons. Thank you for choosing Ford of Port Richey.

December 16, 2021

My oil change was performed correctly. I was quoted an hour but it took over an hour for it to be done. I ordered a part for my car but never heard whether or not it came in. I no longer need it because m More

by JDMLCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure forgot name
Dec 23, 2021 -

Ford of Port Richey responded

We are sorry to hear about your accident and hope that everyone is ok. Thank you for choosing Ford of Port Richey. Happy holidays and happy New Year.

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