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Ford of Port Richey - Service Center

Port Richey, FL

4.6
4,632 Reviews

4,632 Reviews of Ford of Port Richey - Service Center

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September 07, 2021

I got a oil change and valve cover replacement. Then had transmission and ac issues. Ford covered repairs and a rental. Saved me over 1000.00. Thank you I will continue service at Ford Port Richey Florida. More

by BILLYDANIELH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Ford of Port Richey responded

We appreciate the feedback and we thank you for your business. Thanks for choosing Ford of Port Richey.

September 06, 2021

New Car and I have had to have it serviced 2 times already and need to go for a Third when the part comes in. More

by PB3315
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Gonzalez
Sep 07, 2021 -

Ford of Port Richey responded

We sincerely apologize for the troubles you are having with your vehicle. That is not the ownership experience we would like our customers to have. A member of our team will reach out to see what we can do to get the issue resolved.

September 06, 2021

At another time service fixed an annoying rattle. Recently, we had auto serviced again and now rattle is back. Even more annoying. We live an hour away we do not like coming back for things like this More

by LOU92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terald Hopkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Asturi, Ramy Tarawneh, Nathaniel "Nate" Gonzalez, Nick Drummond
Sep 07, 2021 -

Ford of Port Richey responded

We understand these issues can be frustrating. We would like the opportunity to find the cause of the situation. A member of our team will reach out and see what we can do to accommodate.

September 04, 2021

Convenient location. Responsive to my needs. The only thing I don't like about them is they always try to sell me something else while I'm there like a battery or tires even though they are perfectly fin More

by bodyman_61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rayann Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Ford of Port Richey responded

Thank you for the feedback and your continued business.

September 02, 2021

Andre was super nice and made me feel welcome my first time here. He was great and very helpful. The waiting room was nice also. More

by LECIA Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Javage
Sep 06, 2021 -

Ford of Port Richey responded

Thank you for choosing Ford of Port Richey for your service.

September 01, 2021

Frank Johnson is my service manager. He treats me and my car very well. I need 14 more words to wrap this up so blah blah blah More

by FAUCHER_D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Ford of Port Richey responded

Thank you for your feedback!

September 01, 2021

Steve is great I call him he gets me in and out of service he is the reason I use Ford of port richey to service all my vehicles A+++ More

by JACKKRUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Ford of Port Richey responded

Thank you for choosing Ford of Port Richey.

September 01, 2021

I drove up to the serviceLane and an employee came I drove up to the service Lane and an employee came straight out to see me-after being questioned as to what type of service I needed he turned one b More

by Ebatlliner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Javage
Sep 06, 2021 -

Ford of Port Richey responded

We appreciate you and thank you for choosing Ford of Port Richey!

August 31, 2021

Can't ask for better service was taken care of like family member thanks to all who was involved in the process so but my auto. More

by DYANH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Javage
Aug 31, 2021 -

Ford of Port Richey responded

Thank you for choosing Ford of Port Richey. We look forward to serving you in the future.

August 31, 2021

When out of town, after the car being serviced 3 times, we arrived safely 500 miles from home. The next day, when attempting to drive to see family, the brakes would not allow the car to accelerate, puttin More

by Garrel White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Javage
Aug 31, 2021 -

Ford of Port Richey responded

Garrel, We strive to meet or exceed every customers expectations. When we do, we like to hear about it. When we don't, we need to hear about it. Thank you for the feedback. We will forward this along to our team so we can get better, and exceed the expectations of future guests.

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