Ford of Port Richey - Service Center

Aria is amazing! She worked exceptionally hard to make sure that everything I needed was taken care of, and fought endlessly to ensure that my warranty company honore She worked exceptionally hard to make sure that everything I needed was taken care of, and fought endlessly to ensure that my warranty company honored their promises. She is THE example that the rest of your team should emulate. More

Nanthiel was great he offered to pick up my car and drop off after it was done. He was able to fix the problem. off after it was done. He was able to fix the problem. More

Brought car in for an oil change, everything went well till I left for work the next morning and heard a grinding, not blaming anyone just ironic it happens after I leave the dealer. Looked back on notes till I left for work the next morning and heard a grinding, not blaming anyone just ironic it happens after I leave the dealer. Looked back on notes and noticed there were brake issues, come to find out my brake pads were worn down so bad it gouged my rotors. Would’ve been nice to be given a heads up. More

Well I went here for an oil change and they showed me this live recorded video and the tech was incoherent when he was talking. The service rep asked me if I wanted to have my filters replaced and I sai this live recorded video and the tech was incoherent when he was talking. The service rep asked me if I wanted to have my filters replaced and I said no. Upon checking out and leaving the service area I.checked my receipt and they said I have an oil leak. The service rep never mentioned that and I was a little baffled since my car does not have oil spots anywhere I park after I went home and checked. So I’m just a little curious on how this was even an issue? More

Quick and professional service as always. Videotaping of the service as it’s being performed with info about what will need to be replaced in the future was an unexpected wonderful touch. Videotaping of the service as it’s being performed with info about what will need to be replaced in the future was an unexpected wonderful touch. More

I have been using your service dept for quite some time and this is the second time this has happened I went in for an oil change and one of my back tire has lost air pressure last time your guys just kept and this is the second time this has happened I went in for an oil change and one of my back tire has lost air pressure last time your guys just kept refilling it, well I finally took it to local mechanic he put it on a lift and took out a piece of something he plugged the hole refilled the tire for a minimal charge now i have to do it again More

We brought the car in for general maintenance & checkup. We had an oil leak which we got repaired. Our advisor, Aria K. advised us we needed tires, she was very knowledgeable, informative & I was comfortabl We had an oil leak which we got repaired. Our advisor, Aria K. advised us we needed tires, she was very knowledgeable, informative & I was comfortable leaving my car at Ford in Port Richey. Thanks More

Quick to assist you with questions that they resolve while you wait comfortably in lounge area. Need donuts while you wait comfortably in lounge area. Need donuts More

I feel like I was trying to be sold something fir sure I didn’t need - I wasn’t told ahead of time there was a charge to use a card for payment- wasn’t asked if I wanted a wash and when car was delivered to didn’t need - I wasn’t told ahead of time there was a charge to use a card for payment- wasn’t asked if I wanted a wash and when car was delivered to me it was soaked- and when the advisor tried to help me - the service porter refused to help - not a good look to argue with an advisor helping a customer More

Service provided on my appointment time. Service personnel were polite and efficient. Kept me up to date on progress. Service personnel were polite and efficient. Kept me up to date on progress. More