Ford of Port Richey - Service Center

Made appt wk ahead for oil change tire pressure light tire rotation for 230 on weekday waited till 430 and went outside looking and car still sitting there told me change of shift because of xovid had t tire rotation for 230 on weekday waited till 430 and went outside looking and car still sitting there told me change of shift because of xovid had to leave or overtime had to be payed to service man did not charge as I left at5:30 IAM disabled and 80yrs old. The car was new when I moved from buffalo and has only been serviced at dealership disappointed in last yrs shabby service on ac brakes they were more interested in my taking on the morgan charge card I think. More

toni was great friendly helpful went out of her way to get me an answer t truck titles. I asked that they not wash my truck after serving also. get me an answer t truck titles. I asked that they not wash my truck after serving also. More

Nathaniel always goes above and beyond to help me service is excellent always ready when promised and they did not charge me for the 1st 2 oil changes thumbs up 5 stars is excellent always ready when promised and they did not charge me for the 1st 2 oil changes thumbs up 5 stars More

He is awesome always take care of me. He gets me in and out. He is a great guy. He has really good customer service out. He is a great guy. He has really good customer service More

Great customer service and quality of work. On time performance and communication. This branch has always been there for the service needs in our family vehicles. performance and communication. This branch has always been there for the service needs in our family vehicles. More

Toni Governale performed a normally scheduled Service for my 2018 Ford Fusion. This included “The Works” and a required oil change on 10/19/20. She also pointed out that based on her inspection, the Front my 2018 Ford Fusion. This included “The Works” and a required oil change on 10/19/20. She also pointed out that based on her inspection, the Front Cabin Air Filter needed attention and it was replaced with my approval. Excellent Service Toni. Thank you! More

Honestly I have no words to describe the level of frustration this vehicle and the lack of customer service I have to resolve this issue . Since I bought this truck back in July it’s been a task to t frustration this vehicle and the lack of customer service I have to resolve this issue . Since I bought this truck back in July it’s been a task to try to make sense to the dealership that this truck was sold to me with issues. Since the beginning of the first service to the radiator and then the water pump the tick sound on idle was addressed to the service advisors on shifts and to the service manager to no avail. It’s frustrating that on a truck with less than a thousand miles on my ownership and been a gas engine everywhere they ask me if is diesel from the sound of the motor. The truck don’t have any check engine lights or misfires at all . But when I bought it it was a hot day in the first week of July and the seller test drive the truck with the a/c full blast all the time and I didn’t notice this noice and because is my first Ford truck I didn’t scrutinize anything strange with it . Until the radiator leak was repaired that when I received the truck at the dealership and listening to another truck similar I notice this annoying sound . I present the service bulletins issues for this truck and at the service drop off I was told that there was no recalls to be made to the truck ( but they not bother to show me if the recalls have been made before) . So I continue with this issue of a diesel sound truck when is gas. I trade a 2007 Honda Ridgeline with no issues and I really regret letting that truck go for this one . I only want the dealer to make it right with a truck that wasn’t ready to be sold the way it is and not to truck buyers that because it have no check engine lights or misfires that everything is ok with it . More

Discovered a nail in my tire late afternoon. John told me to bring my truck in right away without hesitation. In conversation, I mentioned I was planning to make an appointment next week for an oil change. H to bring my truck in right away without hesitation. In conversation, I mentioned I was planning to make an appointment next week for an oil change. He said he could save me a trip and had the oil changed along with replacing the tire change. Great late day emergency service. Who does that any more? Thanks so much. More

I love the phone app I just log in make an appointment that works for me and I’m done. All I do is show up and my truck is taken away and brought back clean. that works for me and I’m done. All I do is show up and my truck is taken away and brought back clean. More

I have bought 5 escapes from this dealership and all the service was done by them. I hope that the management of this company realize how good these 2 people are. They are what customer service really service was done by them. I hope that the management of this company realize how good these 2 people are. They are what customer service really is More