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Ford of Port Richey - Service Center
Port Richey, FL
4,598 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,598 Reviews of Ford of Port Richey - Service Center
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October 04, 2019
routine maintenance scheduled maintenance Steve always takes good care of me and my truck. We never have an issue always done in a timely fashion and recommended a few ot scheduled maintenance Steve always takes good care of me and my truck. We never have an issue always done in a timely fashion and recommended a few other things to take care of while i was there. no pressure and grate communication. More
by PHIL62
Verified CustomerEmployees Worked With
October 04, 2019
VERY GOOD SERVICE EVERYONE I CAME IN CONTACT WITH WAS GREAT, THEY WERE ABLE TO ANSWER ALL MY QUESTIONS. STEVE IN SERVICE WAS EXCELLENT. KEEP UP THE GOOD JOB. EVERYONE I CAME IN CONTACT WITH WAS GREAT, THEY WERE ABLE TO ANSWER ALL MY QUESTIONS. STEVE IN SERVICE WAS EXCELLENT. KEEP UP THE GOOD JOB. More
by RONANDALEZ
October 04, 2019
Frank the service technician was extremely professional kno very prompt I didn't have an appointment yeah they took care of me immediately Frank the service technician was extremely professional knowledgeable very prompt I didn't have an appointment yeah they took care of me immediately Frank the service technician was extremely professional knowledgeable and helpful highly recommend More
by SHAYDEN_HRWY
Employees Worked With
October 02, 2019
Absolutely terrible. (1/10) Absolutely would never recommend anyone to go to this dealership. To say I'm EXTREMELY let down by this dealership would be an understatemen (1/10) Absolutely would never recommend anyone to go to this dealership. To say I'm EXTREMELY let down by this dealership would be an understatement... Never again. Well I got 3 letters in the mail (1) Recall (2) Extended warranties My car gets treated by me better than I do. So I bring my car up to Ford of NPR to have the 3 jobs completed 1 Recall, 2 Warranties. Left the car there (Udder mistake) I get a call later in the day that the recall and other 2 jobs could NOT be completed until they fixed a sensor (The sensor, the recall and warranty work have nothing to do with each other) I'm told its going to be $300 to change the sensor. (The sensor is about a 5 minute install and the new part is $23) * I then get on the phone with 3 other local FORD dealerships that told me and I quote "We will only do the work you want preformed and that there is nothing holding them back from doing the 3 jobs because they have nothing to do with the sensor". * I told them no the sensor can wait till after the initial 3 jobs I came in here for are completed. (I was then told that they could falsify the paperwork so I wouldn't get anymore letters in the mail) This is when I got sketched out by how shady that is. How do you know this isn't a regular thing for them? I then take a ride up there that day to talk to someone about all this. The service manager and the service tech that I was assigned weren't there. I talked to an asst service manager that was ungodly rude multiple times I was told aggressively "Would you let me finish talking!" I called back the next day to be told by the service rep it would be $125 diagnosing fee (All 3 letters from Ford stated it was all *FREE OF CHARGE*) So again I drive up there, this time its to get my car back and make sure it doesn't get touched by these people. The manager ended up not charging me (For obvious reasons. The car was only there for the recall and warranty work) My car was then pulled around to see that they did in fact drive my obviously lowered car over a TreadSpec Groove Glove (Machine that measures tires and alignment) and ripped the aftermarket front bumper extension from 12 of its 15 securing points, as well as under body scratches, and scratched rocker panels. AFTER I ASKED FROM THE BEGINNING MY CAR NOT TO BE ROLLED OVER IT. (Because my car is obviously lowered) Saddens me and this place used to be a nice place to get work done on your car. Please save yourself the headache and go to FLAMMER. More
by 14Fose
Employees Worked With
Rebecca
October 02, 2019
Perfect Toni was awesome. Always rakes goid care of my needs. Pleasant and knowlegable.. i can trust her to guide me to nake the right decision regarding serv Toni was awesome. Always rakes goid care of my needs. Pleasant and knowlegable.. i can trust her to guide me to nake the right decision regarding service on my truck More
by JLEEVER47
Employees Worked With
Toni
October 01, 2019
Steve Wollak is a superior service advisor Steve has always been very helpful when I need to bring my vehicle in. I can count on him for any of my service needs. Steve has always been very helpful when I need to bring my vehicle in. I can count on him for any of my service needs. More
by FMANTZARIS
Employees Worked With
October 01, 2019
Great PRF service department has always been straight forward with servicing my F150. Becky Miller and John Kidd service writers are great. I highly recom PRF service department has always been straight forward with servicing my F150. Becky Miller and John Kidd service writers are great. I highly recommend PRF service department. More
by RANDYAWESTERBECK
Employees Worked With
Becky Miller,John Kidd
October 01, 2019
Great service Frank Jackson was very Great. He was very understanding and willing to help with any question. He is very good to return your call and keeps his word Frank Jackson was very Great. He was very understanding and willing to help with any question. He is very good to return your call and keeps his word when he needs to find the answer. I was very pleased with his performance and professional character More
by Adelbert10
Employees Worked With
September 25, 2019
F250 service Great service and Very helpful and Very friendly and also timely. Steve Seemed to look out for my best interest and informative about my vehicle serv Great service and Very helpful and Very friendly and also timely. Steve Seemed to look out for my best interest and informative about my vehicle service More
by WTGOSSETT
Employees Worked With
September 25, 2019
Awesome service writer Very well taken care of while i was there . Service is very fast and awesome , could not ask for better service . Steve was outgoing and very kind Very well taken care of while i was there . Service is very fast and awesome , could not ask for better service . Steve was outgoing and very kind More
by gotstacks151
Employees Worked With
