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Ford of Port Richey - Service Center
Port Richey, FL
4,596 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,596 Reviews of Ford of Port Richey - Service Center
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August 19, 2023
You guys just keep getting better and better. The video inspection was very cool. Also doughnuts in the lobby. Thanks for washing my suv. The video inspection was very cool. Also doughnuts in the lobby. Thanks for washing my suv. More
by Candice Amores
Verified CustomerEmployees Worked With
Other Employees :
Nick Drummond, Pete Mancini, Andres Javage
August 17, 2023
Erica Harvey did a good job and did it well. Not so the mechanics. I was promised a "detailed Vehicle Report Card" which I never received. When I called back to request such, I was told it ha Not so the mechanics. I was promised a "detailed Vehicle Report Card" which I never received. When I called back to request such, I was told it had been stapled to my service invoice. However, nothing was stapled and no staple marks are found on that invoice. The whole multi-point inspection was over in under a half hour which really surprised me. I have no proof that any of it was done but I do know the brakes were not checked as the tool for removing the caps was still lying on the front seat untouched and wrapped in its envelope as I always leave it when having this service. As a new customer, just moved to FL from Canada, I was very much disappointed. I had hoped to find a reliable Ford Dealership in the area to which I could entrust my vehicle. So far no luck. More
by stroutrv8083
Employees Worked With
Erica Harvey
August 16, 2023
'Promptly dealt with at checkin, I was given transportation home while the work was being performed. I got a call saying my truck was ready to pick up, when I arrived it was delivered to me with transportation home while the work was being performed. I got a call saying my truck was ready to pick up, when I arrived it was delivered to me with ac running and all paperwork completed. Very impressed. . More
by TGEE2
Employees Worked With
August 15, 2023
Absolutely zero communication between the service reps. I dropped my car off and my service rep got called in so I was pawned off on another guy. Waited all day to hear back and I ended up having to call a I dropped my car off and my service rep got called in so I was pawned off on another guy. Waited all day to hear back and I ended up having to call an hour before they closed. Then the next day that guy called in and I again I had to call and get information about what was happening with my car. Missed a half day of work dealing with getting a rental, all could have been avoided if there was better communication between reps. Once everything was eventually figured out, my vehicle was serviced in a timely manner. More
by MikeVerb
Employees Worked With
Nathan, Tim
August 13, 2023
Service was good! Oil change completed in a timely manner guys were professional. Will use again. Oil change completed in a timely manner guys were professional. Will use again. More
by Bill
Employees Worked With
August 12, 2023
Had to bring my vehicle back in, I got the works pkg and the tires weren’t rotated , luckily my husband marked the front tires before taking it in which means the breaks were never checked though I was told the tires weren’t rotated , luckily my husband marked the front tires before taking it in which means the breaks were never checked though I was told that the breaks were good. When it was brought back Nathon called the service tech who had left for the day and he admitted to not doing it because he missed it on the service order. Nathon and the service tech who did the work when I brought it back we’re apologetic, brought my vehicle right in and did the work that wasn’t done the first time. They didn’t wash my vehicle after the work was done. More
by gina06us
Employees Worked With
Nathon
