Ford of Upland - Service Center

Professional I am new to the area used another dealership before for my Fusion. Got an airbag recall. Called that dealership FOUR times left mess to get fixed. No I am new to the area used another dealership before for my Fusion. Got an airbag recall. Called that dealership FOUR times left mess to get fixed. No one returned my calls! So on advice I tried Ford of Upland, they took my first call and had me in two a few days later. I am now a new customer. Service writer Steve Martinez was great, set me up with a rental car even had my car washed for me!!! It was a recall the dealership made no money from me but they gained a new customer. I will be back and will recommend to family and friends. More

Enjoy working with Steve Martinez Steve is a straight shooter. I always try to work with him. But really everyone I’ve dealt with in service is good. I appreciate the rides too. Steve is a straight shooter. I always try to work with him. But really everyone I’ve dealt with in service is good. I appreciate the rides too. More

Over all just wonderful! Long story sort, first time having to go through this process, As a young female adult, I had no clue what to expect, or what to even ask. Steve and J Long story sort, first time having to go through this process, As a young female adult, I had no clue what to expect, or what to even ask. Steve and John, hands down WONDERFUL! They took care of me, In any way posible, from explaining the process detail to detail. Having a friendly personality !! Tank you!!:) More

Excellent customer service from Jesus Jesus provide phenomenal customer service. His knowledge and understanding is the reason why I go to Quick lane/Ford of Upland. I highly refer my fami Jesus provide phenomenal customer service. His knowledge and understanding is the reason why I go to Quick lane/Ford of Upland. I highly refer my family and friends to take their cars to Quick lane. I look forward to my next interaction with Jesus and his friendly service as my car never stops moving. More

Recent service Was hard to get it scheduled (left a message at one point and no one called me back). But the experience once I’m there is great. Was hard to get it scheduled (left a message at one point and no one called me back). But the experience once I’m there is great. More

Dead Battery Always quick and easy. Very convenient off of Route 66. Always professional. Work is completed pretty quickly which is a plus. If your looking to bu Always quick and easy. Very convenient off of Route 66. Always professional. Work is completed pretty quickly which is a plus. If your looking to buy a vehicle check out this dealer. More

Dealing with finance I was sold a warranty that they are not allowing me to use. I wasn’t supposed to be sold the over $750 warranty. But I was, now because they made an e I was sold a warranty that they are not allowing me to use. I wasn’t supposed to be sold the over $750 warranty. But I was, now because they made an error I lost money! And they couldn’t care less. More

Great Service Have taken both my cars here for many years. They have always treated me good. Service advisors Steve M. and Kim H. really go out of there way to help Have taken both my cars here for many years. They have always treated me good. Service advisors Steve M. and Kim H. really go out of there way to help. It's a dealership so prices are much ..., but you get what you pay for. Quality work. I have never had a problem. More

Service Standards Great Team across the board. Both sales and service have always taken care of our needs. Kim, Steve, and Eric in service, and Barbara in collision Great Team across the board. Both sales and service have always taken care of our needs. Kim, Steve, and Eric in service, and Barbara in collision are amazing people. Cheers More

Service department was honest and upfront , Gus did a great job of explaining the issue and presenting the solution. Would recommend service department. Wouldn’t recommend the sales department , Gus did a great job of explaining the issue and presenting the solution. Would recommend service department. Wouldn’t recommend the sales department. I chose to trade the car in and purchase from another dealership. More