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Forest City Honda

Forest City, NC

4.8
1,521 Reviews
Forest City Honda in Forest City, NC meets the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealership we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (877) 231-3648.
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284 Daniel Road

Forest City, NC

28043

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Showing 1,521 reviews

March 26, 2020

Charge more than quoted. I was happy that they got me a key replacement quickly. I just hate when car dealers and service departments charge more than they quoted. They quoted More

by TIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember the name of the people that did the quote and was not told who actually made the key.
Mar 30, 2020 -

Forest City Honda responded

I am so sorry that you had a negative experience with us. I did some research on the situation and found that when you received the quote from our parts department, you were not quoted "plus taxes and shop supplies" as per our usual price quoting. We, like every other repair shop, charge applicable sales tax and shop supply fees on every RO. We have had an employee meeting and discussed this exact situation, so that clients in the future do not feel the same as you. We certainly do not have hidden fees here at Forest City Honda. We simply made a human error in quoting all of the taxes/fees to you. I ask that you please forgive our actions, as we have provided you excellent service in the past. We also want to thank you for bringing this to our attention, as this is the only way we can get better as a dealership. If you have any further questions, please do not hesitate to contact me. Chris Ruiz, Service Manager 828-286-2614 x 5105.

March 25, 2020

Easy Experience Angie went out of her way to answer any questions I had. I had other appts. to go to so the staff all worked together to have everything done in a tim More

by shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie Clubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Davis, Angela Conner
Apr 22, 2020 -

Forest City Honda responded

Thank You for taking the time to write such a nice review. Angie enjoyed meeting you and likewise has made a new friend! Welcome to the FCH Family!

March 25, 2020

Angie was very helpful, and I will recommend her to others for future purchases. Forest City Honda has changed quite a bit since 2013. They were enthusiastic in 2013 and were a lot of fun to buy from. More

by pcgirl2002
Recommend Dealer
Yes
Employees Worked With
Angela
March 23, 2020

Very quick maintenance! Everything was explained as soon as I pulled into the bay. I will continue to visit the business. It also helps they are close by ;) More

by MOLLIEMCCRAW
Recommend Dealer
Yes
Employees Worked With
Chris Nolen
March 23, 2020

The staff was very welcoming and helpful. Everyone went out of there way to help and get me the best deal possible. I would definitely recommend doing business with them. More

by KARENHOPPER09
Recommend Dealer
Yes
Employees Worked With
Demetrius Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Davis
March 16, 2020

It was a great experience and they really took care of us and made sure everything was right from the paper work all the way to the money. Just an overall great experience working with them. More

by Myikalec
Recommend Dealer
Yes
Employees Worked With
Al Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Davis, Tyler Lowery
February 29, 2020

Service with a smile and Chris Nolen very good service tech they did everything I ask for will go back for all my Honda needs More

by charlesjustice1
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Warlick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nolen
February 29, 2020

Still haven’t received plates. Jaylynne was fantastic, but management tried to step on her sale and haggle with me despite my paying cash for vehicle, which I saw as unnecessary. Finance department top no More

by allptsbulletin
Recommend Dealer
Yes
Employees Worked With
Brandon Davis, Jaylynne Thompson
February 29, 2020

Good, down to earth people I enjoyed my time with. I intended to visit 3 dealerships but started and bought with Honda of Far City. Jaylynne, Greg and Brandon were all excellent at their jobs and as peo More

by Wmhughey40
Recommend Dealer
Yes
Employees Worked With
Demetrius Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Hudson was cool. , Brandon Davis, Jaylynne Thompson
February 28, 2020

I find Greg Huntley to be very professional and had a sound knowledge of the Honda about which I was inquiring. He was very helpful. More

by Golfer
Recommend Dealer
Yes
Employees Worked With
Greg Huntley
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