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Forest City Honda - Service Center

Forest City, NC

4.8
746 Reviews

746 Reviews of Forest City Honda - Service Center

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March 27, 2020

Great Service Very personable and honest. I always have a good experience at this dealership when I bring my car in for maintenance. Always friendly and helpful More

by cwalker17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 26, 2020

Charge more than quoted. I was happy that they got me a key replacement quickly. I just hate when car dealers and service departments charge more than they quoted. They quoted More

by TIM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Do not remember the name of the people that did the quote and was not told who actually made the key. , Kyle Marshall, Jason Raybuck, Roddrick McEntire, Chris Nolen, Wes Dumont
Mar 30, 2020 -

Forest City Honda responded

I am so sorry that you had a negative experience with us. I did some research on the situation and found that when you received the quote from our parts department, you were not quoted "plus taxes and shop supplies" as per our usual price quoting. We, like every other repair shop, charge applicable sales tax and shop supply fees on every RO. We have had an employee meeting and discussed this exact situation, so that clients in the future do not feel the same as you. We certainly do not have hidden fees here at Forest City Honda. We simply made a human error in quoting all of the taxes/fees to you. I ask that you please forgive our actions, as we have provided you excellent service in the past. We also want to thank you for bringing this to our attention, as this is the only way we can get better as a dealership. If you have any further questions, please do not hesitate to contact me. Chris Ruiz, Service Manager 828-286-2614 x 5105.

March 23, 2020

Very quick maintenance! Everything was explained as soon as I pulled into the bay. I will continue to visit the business. It also helps they are close by ;) More

by MOLLIEMCCRAW
Recommend Dealer
Yes
Employees Worked With
Chris Nolen
February 29, 2020

Service with a smile and Chris Nolen very good service tech they did everything I ask for will go back for all my Honda needs More

by charlesjustice1
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Warlick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nolen
February 27, 2020

Great service and service representative. Always goes out of her way to make sure I’m taken care of. Makes sure I’m offered other services. More

by shaneatchley
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Forest City Honda responded

On behalf of all of us at Forest City Honda,I would like to thank you for sharing this great review about our dealership we are thrilled that you enjoyed your experience with Wendy Wall. we will be sharing your feedback amongst our team and please come visit us again soon! Respectfully, Al Neal General Manager

February 27, 2020

VERY GOOD THEY WERE VERY FRIENDLY AND REVIEWED EVERYTHING THEY WERE GOING TO DO. THE LADY WAS VERY HELPFUL AND FRIENDLY. THEY WERE ALSO VERY PROMPT AND THROUG More

by KLMOUNTAINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2020

Great parts department they have the most friendliest group of guys working there! There service and sales department as well! They always go the extra mile to help customers with a smile! More

by terry7454
Recommend Dealer
Yes
Employees Worked With
KURT WATERS
February 15, 2020

Always willing to help in every way possible to make my visit a good experience. Service appointments are always offered within a one to two day range. More

by Cheryl J
Recommend Dealer
Yes
Employees Worked With
Chris Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Justice, Greg Huntley, Brandon Davis, KURT WATERS, Gerber Collins
February 14, 2020

PARTS I Came in to purchase a air filter for my 19 civic. I was treated awesome!The staff was very honest,knowledgeable and really nice. More

by cclubb
Recommend Dealer
Yes
Employees Worked With
KURT WATERS
February 14, 2020

I came in for some accessories for my new vehicle. Parts was able to get them next day and at a good price. They even had popcorn!! More

by Mrhemi04
Recommend Dealer
Yes
Employees Worked With
Riley Riffle, KURT WATERS, Gerber Collins
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