Fort Mill Ford

DISASTER!! Worst car dealership I have ever dealt with, and I have bought and sold cars from quite a few in my 63 years. I saw a listing (just listed), called immediately, as it was exactly what I was l and I have bought and sold cars from quite a few in my 63 years. I saw a listing (just listed), called immediately, as it was exactly what I was looking for. I got a response call back right away. I talked with Melody there, got all the car fax, was told the car was in detailing and would I like to make an appointment for that day? Yes! I didn't want to miss out, so I re-arranged my out of town appointments so I could hurry back and be at the dealership by 4:00 pm. Melody signed me up for e-mail and texts so I would "be in touch" and know the latest info on the car. I got a confirmation e-mail with the appointment and time, I called to verify. I arrived at the dealership @ 4:05, my sister arranged her schedule, cancelled her students (she teaches private music lessons) to meet me there. When I got there I saw the look on my sister's face. Not good news. One of their salesmen was the one who had actually gotten the car in. He told my sister that the car had been wholesaled out that morning, as it was going to cost them too much money!!! A man who was scheduled to see it that morning was called and informed. However, no one had the decency, knowledge of, ??? to let me know that the car they had just listed, pictures, price and all....had been wholesaled out!! I drove 30 mins. out of my way to that dealership and RUSHED my out of town appointments that day. My sister lost $$ income from cancelling her students!! And we couldn't even get to talk to the manager of the dealership, despite waiting for almost an hour. He was "too busy"!!!! We did ask the salesman for something better than a "Oops! I am sorry" He said he could fill are cars with gas. They helped take the sting out a tiny bit, but did NOTHING to help try to win my business, as in, we will help find you another car, we will "go the extra mile", nope!! Never will go there and if anyone asks if I would recommend that dealership, I will say, "Let me tell you a story if my experience..." More

Had transmission replaced with verbal understanding warranty covered unlimited miles and three years; however, Service specialist was unable to provide documentation of stated 3 year, unlimited mile wa warranty covered unlimited miles and three years; however, Service specialist was unable to provide documentation of stated 3 year, unlimited mile warranty. Nothing pertaining to warranty was in writing on the repair ticket or otherwise. After a considerable wait upon a return visit to service dept. and insisting on written confirmation, the service manager produced a page from the service manual that detailed warranty provision. . Would suggest, going forward, that warranty provisions be included on the service ticket to confirm warranty in writing for the customer. More

Love coming here every time. Staff is great and knowledgeable. Service is always good. Definitely recommend to my friends and family! knowledgeable. Service is always good. Definitely recommend to my friends and family! More

Very professional. Extremely courteous Service Advisors and Technicians. They delivered the vehicle on time and as promised. and Technicians. They delivered the vehicle on time and as promised. More

Customer service was great. Got me in and out in a timely manner. Would definitely recommend people to Fort Mill Ford. manner. Would definitely recommend people to Fort Mill Ford. More

I was initially doing a drop-off but I had to change plans and wait for my vehicle. Frank told me he would do his best to get me worked in and he did. I was in and out within an hour. Overall, the servi plans and wait for my vehicle. Frank told me he would do his best to get me worked in and he did. I was in and out within an hour. Overall, the service was excellent thanks to Frank. More

Disappointing customer experience!I brought my 2021 Disappointing customer experience! I brought my 2021 escape in yesterday for a 10,000 mile service, oil change, tire rotation, top off fluids. W Disappointing customer experience! I brought my 2021 escape in yesterday for a 10,000 mile service, oil change, tire rotation, top off fluids. When I dropped off the car I mentioned that the active emergency braking wasn't responding the way it had previously worked when I picked the car up from the dealer and that the lane centering was only working sometimes. The service consultant I dropped the car off with was not even aware that Ford's had an active emergency breaking feature, she told me that she thought it was only offered in Hondas. Once she realized this was more than just a simple 10,000 mile service she was not very friendly kind of stared at me and did not appear interested in what problems I was having. I own two 2021 Fords and am familiar with the way these systems work. Fast forward to 6 hours later she calls me to tell me the car is ready to be picked up the service has been completed and a technician has taken the car out for a drive and sees no problem with the lane keeping assist and active braking only works with the stationary object in front of the car while the cars traveling between 5 and 50 mph. She also tells me I need to pay $136.00 for the technician to drive my car the 10 miles that he drove it to check the lane keeping assist. I lease new Fords every 2 to 3 years because I expect to have a good quality car with good quality service I don't ask for much but I think it's ridiculous for me to report a problem that's associated with safety and for a technician to provide a subjective response and ask me to pay for a simple diagnosis which I happen to disagree with because my other car doesn't roll out of the lane the way this car does. On the way home from the dealership I realized that the driver side window had a slight breeze coming from the seal. I'm actually afraid to bring the car back and ask them to look at it because if the next technician decides there's no problem they're going to want to charge me again for asking them to look at something that I know exists. I don't know what's happened to the Ford service department but they seem to have very little interest in the customer's experience and providing value for service. I've been living in the Carolinas for 6 years and have leased 3 Ford's. If I can't trust the Ford service department, there's no way I can continue to lease the Ford brand. More

Everyone was helpful and the repairs appear to have been completed correctly. Wish the work had been performed a little quicker. completed correctly. Wish the work had been performed a little quicker. More

It was excellent service and efficient Good experience It was excellent service and efficient Good experience I do recommend Thanks for the effort It was excellent service and efficient Good experience I do recommend Thanks for the effort More

Middleton Gassaway was simply amazing! He took great care of me ! Thank you so much !!! This was the easiest car buying ever! of me ! Thank you so much !!! This was the easiest car buying ever! More