Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fort Mill Ford
Fort Mill, SC
247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 247 reviews
July 01, 2016
Thank you for the mill ford! I had such a bad experience with another ford dealer and had almost quit trying to buy a Ford altogether. But, Fort mill ford saved the day! Bob, desi I had such a bad experience with another ford dealer and had almost quit trying to buy a Ford altogether. But, Fort mill ford saved the day! Bob, desiree & Middleton went above and beyond to accommodate our needs. Told them exactly what I needed and they delivered. We just started our small business and this is the first truck purchase of hopefully many more. Customer for life. More
by ladyjem322
Employees Worked With
Desiree Bob & Middleton
Helpful May 24, 2016
Horrible Service Where to begin. Purchased a 2015 F-150 from another dealer but went to Fort Mill for service. Spoke to "Big Dave" as her identified himself on the p Where to begin. Purchased a 2015 F-150 from another dealer but went to Fort Mill for service. Spoke to "Big Dave" as her identified himself on the phone to schedule the service. Was told based on the problem that I would need a ride-in tech so I would have to come in Tuesday at 7:30 AM. I go to scheduled appointment only to be told "the ride-in tech is on vacation not sure why they scheduled for this time". I was then told another tech could maybe look at but they didn't know when since they would have to service all other appointments first. So many things wrong with this situation that it isn't even worth it. Be smart and stay away from this dealer at all costs. More
by Truthful123
Employees Worked With
Big Dave
March 03, 2016
Good regular maintenance service on 2015 Explorer Had an appointment for my 2015 Ford Explorer at Fort Mill Ford for scheduled oil change, tire rotation, and general check-up on 3/2/2016, The servi Had an appointment for my 2015 Ford Explorer at Fort Mill Ford for scheduled oil change, tire rotation, and general check-up on 3/2/2016, The service was handled very well, as has been my experience over the last number of years working with this dealership. Brandon was my service advisor, and got my vehicle handled expeditiously. More
by Jim
Employees Worked With
Brandon Gafgen
February 18, 2016
Terrible experience Took son to purchase 1st truck,bought a CERTIFIED pre owned F-150 since I have been a lifetime Ford man,wanted to steer him right,well,took 1 1/2 mont Took son to purchase 1st truck,bought a CERTIFIED pre owned F-150 since I have been a lifetime Ford man,wanted to steer him right,well,took 1 1/2 months to get tag,a little over a month old the brakes went out,now in 2nd month started backfiring,took it to a closer dealership which fort mill suggested previously when brakes went out since it is a CERTIFIED truck,they say plugs causing the backfiring and that's not covered and it will cost us 520.00,called fort mill ford since only had teuck 2 months and was told by sales mgr,sorry nothing we can do..its sad that a multi million dollar dearship would do this to a customer,not only did they lose me as a customer but Ford lost a lifelong dedicated buyer over 520.00,I deal with customers all day long and to say there is nothing we can do is a bald face lie..I fight for my Customers. Terry Hudson More
by tehuds
Employees Worked With
used sales mgr.
October 28, 2015
Worst experience ever I have been dealing with them for 6 months now. I asked them if they could find me a certain mustang i was looking for. They said no problem they woul I have been dealing with them for 6 months now. I asked them if they could find me a certain mustang i was looking for. They said no problem they would put me on a wish list. I haven't heard anything from anyone for 6 months. "I" found one i liked and had it tranferred to the dealership. Took forever to get that done. Went in and test drove it and made them a fair market value offer. They basically told me they couldn't do anything for me. What's new,they haven't done anything for me since the beginning. Very poor customer service. Don't buy from them unless you don't mind spending way too much. More
by Mike1234
Employees Worked With
Mark Moore. Kateland Harward
September 12, 2015
STAY AWAY If you don't plan on trading in your old vehicle than it might be a good place to shop. If u r trading you are going to get crushed on the deal. I If you don't plan on trading in your old vehicle than it might be a good place to shop. If u r trading you are going to get crushed on the deal. I increase my price by 3000 dollars and they never budged one red cent. They don't really want to sell you a vehicle the just want to rob you blind! More
by mvtaormina
Employees Worked With
Todd Grub
September 07, 2015
Cannot trust Fort Mill Ford Do not believe these folks. They emailed me twice, one phone call and one phone message setting up an appointment to test drive a car. They said tha Do not believe these folks. They emailed me twice, one phone call and one phone message setting up an appointment to test drive a car. They said that the car was reserved for 24 hours and would be available. Their exact words " We are holding this vehicle just for you...." I drove 100 miles, and no car. It had been 'sold'....waiting on financing..... Then had to drive 100 miles back. Quite simply, you cannot trust Fort Mill Ford. More
by srgwide
Employees Worked With
Eileen Forrester
August 29, 2015
Misleading, confusing pricing Internet pricing confusing and misleading. You will not get the advertised pricing. Pushed toward more expensive Ford financing (5.99% versus bank at Internet pricing confusing and misleading. You will not get the advertised pricing. Pushed toward more expensive Ford financing (5.99% versus bank at 2.84%), or many incentives disappear. Sales process segmented and incoherent. associates didn't really know vehicle, pricing, or incentive overviews. No real attempt to try and fit a plan to the customer. Been in sales 35 years, so I know a scam when I see one. More
by Da F-150 Gastonia
Employees Worked With
Rather not say
December 16, 2014
Buyer beware Purchased a 2006 Jeep Grand Cherokee, June 2014, I was looking for a good used car for my daughter so I decided to go to Fort Mill Ford. The salesman Purchased a 2006 Jeep Grand Cherokee, June 2014, I was looking for a good used car for my daughter so I decided to go to Fort Mill Ford. The salesman was nice but told several lies to me about their inspection process. I was told everything on the vehicle was check out and that EVERYTHING was fixed or replaced. I was really impressed because I thought great everything is done and fixed down to new tires. Yay!! So I thought. I was a complete IDIOT. DO NOT follow in my footsteps. DO NOT believe them when they show you a document and say everything has been fixed on the car. PLEASE PLEASE take my advice and go get the vehicle checked out. Low and behold the battery was bad and the vehicle had to be towed twice in the first 14 days. At my expense. And less than 10,000 miles from the purchase ALL THE FRONT BRAKES AND ROTORS ARE BAD. News alert What happened to the inspection from top to bottom??????? If the brakes are bad now they were bad WHEN I BOUGHT IT!!!!!!!!! SAVE YOUR MONEY DO NOT BELIEVE THEIR INSPECTION PROCESS......................I really wish I would have went to a TOYOTAL DEALER. More
by Jenny
Employees Worked With
used sales
December 10, 2014
Pack a lunch, you will be waiting a while for service took my 2014 F 150 in for a safety recall. My scheduled app. was for 10 am, at 11 am my truck was still sitting in the service lane. Service mgr. no took my 2014 F 150 in for a safety recall. My scheduled app. was for 10 am, at 11 am my truck was still sitting in the service lane. Service mgr. no where around. Service manager will not return phone calls. Not sure what level of service they offer, never made it to service area. More
by Ellieweezer
Employees Worked With
Frank
