Fort Mill Ford - Service Center

Great Customer Service Fort Mill Ford always provides great service for our vehicles. Scheduling appointments are easy. The staff are great and provide timely updates regard Fort Mill Ford always provides great service for our vehicles. Scheduling appointments are easy. The staff are great and provide timely updates regarding the service that is being performed. More

used to be very happy My car has not been serviced anywhere else besides Fort Mill Ford. However, the last two experiences have been negative. The first was when my car cam My car has not been serviced anywhere else besides Fort Mill Ford. However, the last two experiences have been negative. The first was when my car came in for "The Works" and it was hit. In all fairness,they did have me bring it back in and they removed the dent. The paint is bubbling there but it is minimal. Secondly, I brought my car in on Saturday again for "The Works." I picked it up around 4:00 pm and drove right home. When I got in the vehicle next to drive it, the service engine light came on. I called the dealership and they stated to bring it in and something probably just needed to be reset. When I arrived I was told this was not the case and I needed to have a diagnostic at the cost of $137. This was not acceptable to me since the car was in your care and was fine and I picked it up and the light came on. I went to O'Reilly where they did a complimentary diagnostic to find out it is a P26B7 service engine code. I called the dealership and told them this was the case and asked what happened during the inspection to cause this? Now, I cannot prove this happened under their care but it does seem very coincidental. I would have hoped that given the circumstances, they would have said "Let's waive the diagnostic and see if we can come to a happy resolution." This was not the case. Maybe it is all a fluke but I think something could have been done to resolve the issue. Although I have been coming to Fort Mill Ford for almost six years, moving forward, I will be exploring other options. More

F350 repair I towed my F350 service over to them for ECU problem. The truck was there for 3 weeks and they said it was repaired. I picked it up and 2 days later i I towed my F350 service over to them for ECU problem. The truck was there for 3 weeks and they said it was repaired. I picked it up and 2 days later it happened again. I had to tow it over again and they changed out the ECU but took over a week for the repair. Their repair lasted 4 days and to bring it back again. The truck has been in the shop for over 2 weeks and they can’t figure out the problem and is still there. It only has 38k miles on it. Terrible service. I will NEVER bring it there again More

Good Experience for Vehicle Service Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs ne Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs needed. He never pressures me toward a decision but offers advice and explains how he handles similar needs w/his own vehicles. I feel he's honest and fair and wants to do what's best for the situation.... I recommend Frank as your service advisor if you're doing business w/Fort MIll Ford..... has my strong recommendation. More

UNPROFESSIONAL!!! Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehi Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehicle into service, assured that this was fix the issues. Agreed to $850.00 repair. After repairing (before vehicle was returned), service department called and informed me that the $850.00 repair was not enough and the vehicle required another $1,200.00 in repairs. Asked for trade in value of vehicle and was informed that the dealership would trade in for $1,000.00. Clearly, the service department is unable to provide an accurrate estimate on the cost of repair or has very unprofessional business practices. Either way, I would never bring a vehicle to be serviced here again. Went to another service department and fixed vehicle for under $300. Not a trustworthy service department. More

Fast Professional Service I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take a I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take advantage of the nearby waiting area. My auto was ready in a timely manner with all items completed. Frank found me in the waiting area, asked if I had any questions, and brought my Ford Edge to me. All together a great experience! More

Scheduled Repair My engine light stayed on... Called Fort Mill and they got me scheduled as soon as possible. Frank Arnold was my Serice Manager..and he was great My engine light stayed on... Called Fort Mill and they got me scheduled as soon as possible. Frank Arnold was my Serice Manager..and he was great as usually. It feels like going to a small town dealer who treats you like family and really cares....Got my Escape back in shape and I was back on the road in no time... Thanks to..Frank, Big Dave, Brandon, .D.C.,and Mary A+ in my book !!!!!!!! More

Recall work completed. My dealer experience went better than anticipated. Loved the Customer Service! Brandon did an excellent job! It was also great to enjoy the restaura My dealer experience went better than anticipated. Loved the Customer Service! Brandon did an excellent job! It was also great to enjoy the restaurant. Waiting lounge was nice and clean. More

Service Recently, I had the opportunity to bring my 2016 Ford Explorer Sport into Fort Mill Ford. Being new to the area, this was my first experience with th Recently, I had the opportunity to bring my 2016 Ford Explorer Sport into Fort Mill Ford. Being new to the area, this was my first experience with the dealership - I was not disappointed. My service adviser, Brandon Gafgen, worked hard to accommodate my service needs and return my vehicle promptly. He also reassured me about his organization as I was new to the area and was expecting the worst when my "Check Engine" light came on during an early morning ride to the airport. Needless to say, a few hours later, a wiring coil was replaced and I was on my way. Brandon tool the time to explain the issue and was extremely professional throughout my entire encounter with the dealership. I would not hesitate to recommend them to anyone in need of a vehicle or service. Thank you More