We were in search of a used vehicle to replace our totaled minivan. After spending all day going from dealership to dealership and being disappointed in not only the inventory available, but also the high pressure sales personnel who just didn't seem to understand our price limitations... By the time we pulled in to Fort Wayne Subaru, we were quite tired and grumpy... Gina changed all of that!
She approached us in a very friendly fashion, with a no pressure tactic. She assisted us with all our questions and concerns and when she didn't know an answer, she immediately consulted with her manager and quickly got back to us. During the process, a gentleman by the name of James T Griffin approached to assist since she was a new employee; ours was her 1st test drive and wound up being her 1st sale. Even after working as a team, we felt absolutely no pressure from them and that is a wonderful feeling! Pete in finance was also very pleasant, as was Alice who deals in Sales & Service.
To add to our experience, they had a children's play area where our son was able to play and keep himself occupied. They offer complimentary popcorn, water, coffee and even cappuccino so we were able to get a little caffeine in our systems and our son had a little snack.
We are so thrilled with how everything went there that we felt compelled to give credit to all of the staff. It truly was a wonderful experience and we will definitely start with them the next time we are in a buying position!