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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,158 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,158 reviews

January 28, 2023

Communication is lacking. No one knows anything. And they couldn't find our key when we came to puck up the car because they let Mark drive it home last night. WTH is Mark More

by MARIEMORGANNAZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know any of these people
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Feb 02, 2023 -

Fort Wayne Toyota responded

Marie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 28, 2023

Shaun Kelly took great care of me! He communicated openly and honestly and answered all my questions. Even had the vehicle cleaned up and ready to go at my appointment time. Shout out More

by NeedleOH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Kelly
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Jan 30, 2023 -

Fort Wayne Toyota responded

It's great to hear that Shaun and Omar were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

January 26, 2023

Very helpful team and was able to find me something that worked in my budget, Hope to work with them again in the future for my next car, More

by J.TOVAR.MANUEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Kelly
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you, Manuel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

January 25, 2023

The Sales Consultant Michael J. Smith was very helpful in my selection process. I highly recommended Michael & the supporting staff More

by BRUCE.SCHOENLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota, Bruce. Your feedback and rating mean a lot to us. We're glad Michael and the team were able to help, and we hope to see you again!

January 25, 2023

Service is great Austin the manager and Laura in titling not so hot. Need to not be rude to paying customer when it's there fault not mine More

by BROCKHAUS34ADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Damien Kudrawiec
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you so much for your feedback, Adam! While we are glad that we had the opportunity to work with you and that you had an overall positive experience, we are sorry that we fell short of your expectations. Please don't hesitate to reach out if you would like to discuss this matter in more detail. We appreciate your business and will be sure to share your comments with the team.

Jan 26, 2023 -

BROCKHAUS34ADAM responded

260 582 1755 if u care to call

January 25, 2023

We love the car, And appreciate the great service we received at Fort Wayne Toyota More

by CPERRY060
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Irfan Hussain, Nathan Arend
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota are glad to have you as a customer.

January 23, 2023

The service was very good. Jen Norris was really very helpful in our work done. More

by JIMMARYLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Norris
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Jan 23, 2023 -

Fort Wayne Toyota responded

Jim, Thank you for taking the time to share your feedback with us. Jen and our team work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

January 23, 2023

Thank you for friendly and helpful service. The process of finding a new vehicle was made easier by your expertise and sincere desire to help me find just the right car for me! More

by bjcox1948
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Henderson
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Jan 23, 2023 -

Fort Wayne Toyota responded

Here at Fort Wayne Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Curtis and Andrew, and it was a pleasure having you at the dealership. We appreciate your review!

January 20, 2023

Bradford and dewitt are both fine young men and definitely good company men however as for integrity or returning phone calls-nope it didn’t happen I told Dewitt this is our last car we were buying More

by GLDAVIS14730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Bradshaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bart Dewitt
Print
Jan 25, 2023 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 20, 2023

Service was polite and completed on a timely basis. Scheduling was easy and checkout was the same. More

by kuebler2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Print
Jan 20, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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