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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,154 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,154 reviews

November 17, 2022

Was told service was going to take an hour and half. It took 2 1/2 hours and they didn't have time to wash my car because I needed to leave for a doctor's appointment More

by HRTTAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 16, 2022

They always do and excellent job and are very accommodating. The staff is always exceptionally friendly and attentive . More

by LRLUTHER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristoffer Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Fort Wayne Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

November 16, 2022

Thanks especially to Jason who communicated thoroughly throughout my frame replacement. It was a big job and I received great service More

by CJLEONARD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
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Nov 17, 2022 -

Fort Wayne Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota.

November 16, 2022

Michael Smith is my go to sales guy. He is always helpful and kind, never pushy. Omar in Finance is also great. He really does work to get you the best payments and interest rate. Manage More

by Britt B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

November 15, 2022

We love our car. Everything went smoothly. Everyone was very helpful. Thank you! Loved the gong experience! More

by PKASICA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Bradford
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Nov 15, 2022 -

Fort Wayne Toyota responded

Thanks for your feedback on your recent visit to Fort Wayne Toyota. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 14, 2022

The staff is just awesome. They always make sure to address all my concerns. BEST SERVICE DEPARTMENT AROUND! More

by Another happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristoffer Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julianne Tiede, Jason Bennett
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Nov 15, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 14, 2022

Damian got me in and out quickly, my service was complete and my car was nicely cleaned out too. Thank you! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Fort Wayne Toyota responded

Thank you, Sara, for taking the time to share your thoughts on working with our team. We're glad to hear Damian delivered such a great experience!

November 12, 2022

Service technicians are very pushy. Trying to make a sale for the service that you don't need. No more personal experience anymore. More

by PANESARPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristoffer Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain, Jason Bennett
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Nov 17, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 12, 2022

Everyone was friendly and made the process go very smoothly. They listened to what we wanted and came through. More

by T. Nelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irfan Hussain, Trey Ressler
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Nov 14, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your experience with Fort Wayne Toyota. Trey and our team appreciate your business and hope to see you again soon!

November 12, 2022

thank you we are very happy with our new car its the best car we ever had Andrew and Trey treated us with kindness an respect More

by PKMCELHINNEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain, Trey Ressler
Report | Print
Nov 14, 2022 -

Fort Wayne Toyota responded

Thank you so much for choosing Fort Wayne Toyota! Congrats on your new purchase, and let Andrew and Trey know if we can be of any more assistance!

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