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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.3
1,154 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,154 reviews

September 24, 2022

Great people, great service. This occasion there was a misunderstanding that resulted in unauthorized work and a totally unexpected cost. The issue was amicably settled to my s More

by TIOVINO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristoffer Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2022 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 24, 2022

This is my 4th purchase from Andrew,,,I will not deal with anyone else. Expectations exceeded thank you. More

by DERICDESMOND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain
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Sep 25, 2022 -

Fort Wayne Toyota responded

Here at Fort Wayne Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you've enjoyed your experiences with Andrew, and it's always a pleasure having you at the dealership. We appreciate your review!

September 23, 2022

Great service and shuttle bus. The driver was friendly. Honored my extended service warranty with a smile. More

by peace_992001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
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Sep 25, 2022 -

Fort Wayne Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 22, 2022

Customer service is horrible,been trying for over a week to get correct email to cancell extended warranty , no one calls back, or ever finance person is busy. First issues with title which took 2 months. P More

by post2005
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Aaron
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Sep 28, 2022 -

Fort Wayne Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 21, 2022

Great dealership and wonderful staff. Made the experience of getting a new lease easy and all were very helpful. More

by RILEYPEPPLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain
Report | Print
Sep 21, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

September 21, 2022

Don't recognize name of Andrew Bradshaw so didn't include rating. Our experience was great. Very pleased with how quickly I was able to purchase a car given current market. Michael was very friendly an More

by RUTH.JAJKO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain
Report | Print
Sep 22, 2022 -

Fort Wayne Toyota responded

Congratulations on your new purchase, Ruth! Thank you for sharing your excellent experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon.

September 21, 2022

Great service and outstanding sales team. Enjoy working with Michael Smith and appreciate his customer service. More

by KRWEIRICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
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Sep 21, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

September 20, 2022

The duration of stay was less than predicted, which was nice, but still haven't received the documentation for this visit which wasn't ready when I left due to the recall paperwork. Was disappointed that More

by JKLINE46750
Recommend Dealer
Yes
Employees Worked With
I don't know
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Sep 21, 2022 -

Fort Wayne Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

September 20, 2022

Always great service and great convenience. I have always brought my Prius here since 2005 and will continue to do so. More

by dascott526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 21, 2022 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

September 20, 2022

They kept their word with everything we discussed on the phone. I drove over 5 hours and everything was just as expected. Great folks to work with. More

by SPYDERMAX3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton
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Sep 21, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota are glad to have you as a customer.

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