Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.0
1,141 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
Contact Dealership

5900 Illinois Rd.

Fort Wayne, IN

46804

Directions

By Type

Showing 1,141 reviews

February 10, 2023

As soon as I signed the paperwork, customer service ended. Was suppose to touch up, and buff out scratches, still waiting, 3 weeks later, no word! More

by KKCOOKIES612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Report | Print
Feb 15, 2023 -

Fort Wayne Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 10, 2023

Courteous and professional! Kept me updated on the progress of getting the recall finished. Will return when service is needed again.. More

by jlh0542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bennett
Report | Print
Feb 12, 2023 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 09, 2023

Oil change was done. Tire rotation done but all the tire pressures are way off and so my vehicle does not drive as smooth. There was no updated oil change sticker was pla More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Possibly Damien
Report | Print
Feb 10, 2023 -

Fort Wayne Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 09, 2023

Over 140 dollars for oil change, tire rotation, and a 7 dollar key battery. This type of pricing should be discussed with a customer beforehand. I bought my vehicle there in October. More

by DUSTIN.MANN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employees are great. Pricing is terrible.
Report | Print
Feb 13, 2023 -

Fort Wayne Toyota responded

Dustin, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 07, 2023

Absolutely amazing very transparent and knowledgeable 10 out of 10 would recommend them to anyone in the market for a new or preowned vehicle More

by TRE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Coleman, Austin Bradford, Curtis Henderson
Report | Print
Feb 07, 2023 -

Fort Wayne Toyota responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fort Wayne Toyota!

February 07, 2023

Nate was very helpful throughout the process. I will definitely recommend Fort Wayne for friends based on my experience. Thanks Nate More

by RAMIIBRAHIM09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Nathan Arend
Report | Print
Feb 08, 2023 -

Fort Wayne Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Nate to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

February 07, 2023

Fort Wayne Toyota is awesome and Curtis Henderson was a pure pleasure to work with. Very knowledgeable, friendly and helpful. I have recommend him to my friends More

by VPHELPS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Henderson
Report | Print
Feb 07, 2023 -

Fort Wayne Toyota responded

It's great to hear that Curtis was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

Feb 07, 2023 -

VPHELPS responded

You are welcome. Awesome dealership.

February 07, 2023

The work is good, however they now add fees for credit cards and sometimes have tried to sell me manufacturer recommended services I already had done in the fairly recent past. Customer service has suffer More

by KOENIGAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Feb 08, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 07, 2023

I’m always notified when my RAV 4 needs service. Service department is always courteous and helpful. And the cashier also. Thank You! For keeping my car maint. It runs so well. More

by JANLFUNKINDIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person who vacuums and washes my car weather permitting , Jason Bennett
Report | Print
Feb 07, 2023 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 06, 2023

As a single woman I always feel that I am treated with respect and not taken advantage of. Other dealerships have definitely given me that feeling. More

by LMARIED130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

1
...
6
7
8
...
115