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Fort Wayne Toyota

Fort Wayne, IN

Overview
Employees
Reviews
Vehicles
4.0
1,141 Reviews
When you work with Fort Wayne Toyota’s team of experts you aren’t just working with just one dealership, you’re working with a team of dealerships with over 40 years of experience! If you're looking for a new Toyota? We can help you find it. If you're looking for something else we will find a vehicle with the exact options you want and need. As a Toyota dealer servicing the Fort Wayne area, we offer superior customer service along with a variety of great amenities that set us apart from other area dealerships:
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5900 Illinois Rd.

Fort Wayne, IN

46804

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Showing 1,141 reviews

January 29, 2023

After going to multiple dealers who tried to deceive us, Fort Wayne Toyota was a breath of fresh air. Great cars, great salespeople. Very impressed by their ability to work with trades. More

by ALYSSAHOFFMAN9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Carr, Curtis Henderson
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Jan 30, 2023 -

Fort Wayne Toyota responded

Alyssa, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

January 29, 2023

I had an issue with the LoJack system installed in my car, Took it in for service, told the scheduler, and the bot that sent me a text that this needed to be addressed. It was not. Silly me didn't chec More

by FRANCESBAILEY
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Kelly
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Jan 30, 2023 -

Fort Wayne Toyota responded

Frances, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything Shaun can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 28, 2023

Shaun Kelly took great care of me! He communicated openly and honestly and answered all my questions. Even had the vehicle cleaned up and ready to go at my appointment time. Shout out More

by NeedleOH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Kelly
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Jan 30, 2023 -

Fort Wayne Toyota responded

It's great to hear that Shaun and Omar were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota!

January 28, 2023

Communication is lacking. No one knows anything. And they couldn't find our key when we came to puck up the car because they let Mark drive it home last night. WTH is Mark More

by MARIEMORGANNAZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know any of these people
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Feb 02, 2023 -

Fort Wayne Toyota responded

Marie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 28, 2023

Good crew fast service good experience. I got the car I wanted and I'm greatful. More

by BRODERICKWILSON83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Irfan Hussain
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Jan 30, 2023 -

Fort Wayne Toyota responded

Broderick, Thank you so much for your wonderful review! We are thrilled that Austin and Irfan had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fort Wayne Toyota!

January 26, 2023

Very helpful team and was able to find me something that worked in my budget, Hope to work with them again in the future for my next car, More

by J.TOVAR.MANUEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Kelly
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you, Manuel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota, we look forward to having you as one of our valued customers for many more years to come!

January 25, 2023

The Sales Consultant Michael J. Smith was very helpful in my selection process. I highly recommended Michael & the supporting staff More

by BRUCE.SCHOENLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irfan Hussain
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you for choosing Fort Wayne Toyota, Bruce. Your feedback and rating mean a lot to us. We're glad Michael and the team were able to help, and we hope to see you again!

January 25, 2023

Service is great Austin the manager and Laura in titling not so hot. Need to not be rude to paying customer when it's there fault not mine More

by BROCKHAUS34ADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Bradford
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you so much for your feedback, Adam! While we are glad that we had the opportunity to work with you and that you had an overall positive experience, we are sorry that we fell short of your expectations. Please don't hesitate to reach out if you would like to discuss this matter in more detail. We appreciate your business and will be sure to share your comments with the team.

Jan 26, 2023 -

BROCKHAUS34ADAM responded

260 582 1755 if u care to call

January 25, 2023

We love the car, And appreciate the great service we received at Fort Wayne Toyota More

by CPERRY060
Recommend Dealer
Yes
Employees Worked With
Austin Bradford, Irfan Hussain, Nathan Arend
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Jan 26, 2023 -

Fort Wayne Toyota responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fort Wayne Toyota are glad to have you as a customer.

January 23, 2023

The service was very good. Jen Norris was really very helpful in our work done. More

by JIMMARYLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Norris
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Jan 23, 2023 -

Fort Wayne Toyota responded

Jim, Thank you for taking the time to share your feedback with us. Jen and our team work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

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