Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Fort Wayne Toyota

Fort Wayne, IN

4.0
1,124 Reviews
Call Dealership (260) 918-7829

5900 Illinois Rd.

Fort Wayne, IN

46804

Directions

By Type

1,124 Reviews of Fort Wayne Toyota

December 10, 2022

It took to long and I believe they wanted to do excess service, I didn’t need More

by markference
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jen
Report | Print
Dec 14, 2022 -

Fort Wayne Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Mark, we'd love to address your concerns in detail.

December 09, 2022

While one of the older facilities that I have visited in the last 25 years my visit was excellent! The service department seemed well organized and efficient. The staff was personable and informative. I More

by jlh0542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett
Report | Print
Dec 11, 2022 -

Fort Wayne Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Toyota.

December 06, 2022

I brought my vehicle in for a 30,000 mile maintenance, they were fast and professional. More

by RickR89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Edwards
Report | Print
Dec 07, 2022 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 06, 2022

The service to my car was good. It did not look like they swept the car or washed it, services I have always received in the past. The waiting area was visibly dirty. More

by JOYCEHAWKINS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bennett, Damien Kudrawiec
Report | Print
Dec 07, 2022 -

Fort Wayne Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joyce, feel free to contact us at your convenience.

December 05, 2022

Drove in with a rattle from a loose heat shield and problem was addressed quickly and efficiently. More

by MWKENYON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Kudrawiec
Report | Print
Dec 05, 2022 -

Fort Wayne Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Fort Wayne Toyota, we look forward to having you as a valued customer for many years to come!

December 05, 2022

Very friendly, welcoming, Curtis did an amazing job helping us find a car! Very satisfied More

by lukesphillips
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Curtis Henderson
Report | Print
Dec 05, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your experience with Fort Wayne Toyota. Curtis and our team appreciate your business and hope to see you again soon!

December 04, 2022

Service failed to use device installed resulting in $250 extra spent on service outside of FW Toyota. Not happy More

by CHILDSPLAYZACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Bennett, Damien Kudrawiec
Report | Print
Dec 08, 2022 -

Fort Wayne Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 03, 2022

Wonderful that they really tried to work for the customer which is rare to see in the car business. More

by ALENAMARIECHAPMAN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Rinker, James Thomas
Report | Print
Dec 04, 2022 -

Fort Wayne Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

December 01, 2022

Shaun was outstanding and to the point. No messing around. Just gave us the best deal with no haggling. Worked hard to put us in a vehicle More

by PACKRBKR1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Jimenez, Shaun Kelly
Report | Print
Dec 02, 2022 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with Fort Wayne Toyota. We appreciate your business and hope to see you again soon!

December 01, 2022

Thank you all for being so accommodating and flexible especially we chose a little bit late time for transaction. More

by VENUS2RN
Recommend Dealer
Yes
Employees Worked With
Trey Ressler
Report | Print
Dec 02, 2022 -

Fort Wayne Toyota responded

Thanks for your feedback on your recent visit to Fort Wayne Toyota. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

1
...
12
13
14
...
113