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Fort Wayne Toyota

Fort Wayne, IN

4.1
1,123 Reviews
Call Dealership (260) 918-7829

5900 Illinois Rd.

Fort Wayne, IN

46804

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1,123 Reviews of Fort Wayne Toyota

December 20, 2021

I love that they wash my car snd sweep it out with my oil change. More

by mistyna46825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 20, 2021 -

Fort Wayne Toyota responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 18, 2021

We received excellent service from salesmen and office personnel. We will return in the future. More

by RKCARNES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Arend, Andrew Burton
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Dec 20, 2021 -

Fort Wayne Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 18, 2021

So far everything has been great and service has too. Salesman was very nice when I bought the car More

by JENSCALF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton
Report | Print
Dec 20, 2021 -

Fort Wayne Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus!

December 15, 2021

The service was very good service - quick, efficient and competent. I do not have any complaints. More

by MAGINN965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
??? I don't know his name and he's not listed (was in service).
Report | Print
Dec 15, 2021 -

Fort Wayne Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 14, 2021

Helpful and upfront about the issues with my car. Willing to work with me to find affordable solutions. More

by KATHERINEBC92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Dec 14, 2021 -

Fort Wayne Toyota responded

atherine, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy met your expectations. Thank you again for choosing Fort Wayne Toyota Lexus, we look forward to having you as one of our valued customers for many more years to come!

December 14, 2021

The service is always fast, friendly and excellent! I have no complaints and recommend them! More

by MARLO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Goldsworthy
Report | Print
Dec 14, 2021 -

Fort Wayne Toyota responded

Marlo, Thank you! Jeremy and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fort Wayne Toyota Lexus.

December 14, 2021

I Love the shuttle service!! They dropped me off at work and picked me up with no hassle! Will be back again for my next oil change! More

by WINTERLIPSTICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shuttle service driver
Report | Print
Dec 14, 2021 -

Fort Wayne Toyota responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Toyota Lexus. Please don't hesitate to reach out if you need anything else.

December 14, 2021

We felt good about the negotiation process. The employee we worked with was fantastic! The only complaint we have is the non-negotiable nearly $2000 warranty on the paint (and I forget what else). It seem More

by ASHAW4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Haggard-He did most of what was needed for the sale and was awesome., Michael Smith
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Dec 14, 2021 -

Fort Wayne Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your feedback regarding our fantastic service and on how you feel we can improve and better ourselves. We appreciate your business and hope to see you again soon!

December 13, 2021

Looks run down, waiting room was freezing, service took much longer than expected and costs were not provided in advance as well as being high for service provided More

by mercedesfiga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 30, 2021 -

Fort Wayne Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

December 10, 2021

Friendly and knowledgeable staff. Very satisfied with service provided by the sales staff: Austin and Gage. More

by 99ATALLODY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Marcuccilli and Austin
Report | Print
Dec 10, 2021 -

Fort Wayne Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fort Wayne Toyota Lexus!

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