Fort's Toyota of Pekin - Service Center

increasingly disappointed I scheduled service on my 2015 Tab 4 online. Upon arriving the service writer told me to write down my name and address on a post it note. My arm was I scheduled service on my 2015 Tab 4 online. Upon arriving the service writer told me to write down my name and address on a post it note. My arm was in a brace from finger to my upper arm! As I was trying to right she then told me that she could see my appointment. The two young women at the desk in the showroom kept turning up their rap music while dancing in their chairs. They also were discussing a person they thought had started and other inappropriate topics for a business. After I signed my receipt the woman turned and began a discussion with a fellow employee. There wad no thank you, bye or anything. This marks the third time that the dealership has disappointed me. When my lease is up I'LL look for a vehicle somewhere else. More

Excellent Employee I had the privilege of working with one of your Service Advisors named Kevin Becker. I took my car in because of my low tire pressure light and when I had the privilege of working with one of your Service Advisors named Kevin Becker. I took my car in because of my low tire pressure light and when I was explaining things to Kevin, he REALLY listened to me. He did not just assume one of the tires needed filled (again) due to temperature, but instead he listened to what I told him and took it from there. I so appreciated his attention to details and how he made me feel....like a valued customer. I will be requesting him every time I need ANY thing done. I hope you realize what a valuable employee you have working for you...I know I certainly do. Kevin comes highly recommended! Thank you, Kevin, for your excellent customer service. It was much appreciated. Sincerely, Deb C. 2006 Rav4 More

Had to get a key made. They cut it, synced it, did everything you have to do to it to make it work & got me in & out of there in no time. And for a lot less than everybody else wanted to charge me. everything you have to do to it to make it work & got me in & out of there in no time. And for a lot less than everybody else wanted to charge me. They were professional in every way. They did not try to charge me for anything else. They did not try to talk me into anything else. I was amazed & speechless & I am seldom at a loss for words. I could not recommend these guys any more or rate them any higher! In fact, I drove 100 miles & past two other central Illinois dealerships because their ratings were so high...now I know why! If you want to deal w/ people whose word is their bond, who understand outstanding customer service-then accept no substitute. IF my wife needs anything for her Toyota I will be sending her to Fort's. Thanks to each & every Fort's employee who made my long trip & stress to replace this key such a "stress-free" experience. And Happy 2013 to all of you! More

I have been to Fort's on numerous occasions. They are always friendly, efficient and informative as to the needs of my car. The service desk people are especially professional. always friendly, efficient and informative as to the needs of my car. The service desk people are especially professional. More

Always a great experience at Fort's. I have never been disappointed. Staff and service is always excellent! Love the feel of a family owned business that focuses on their customers. disappointed. Staff and service is always excellent! Love the feel of a family owned business that focuses on their customers. More

Since buying a Camry in 2003 and a Sienna in 2005 at Fort's Toyota in Pekin I have been able to rely on their service department for great care and attention. Appointments are quickly given and Kevin Fort's Toyota in Pekin I have been able to rely on their service department for great care and attention. Appointments are quickly given and Kevin and Eric have been very helpful and pleasant to deal with. That is much appreciated. More

All experiences with service department personnel have been great. Kevin in particular is exceptionally helpful. Any problems are dealt with promptly and completed to your satisfaction. been great. Kevin in particular is exceptionally helpful. Any problems are dealt with promptly and completed to your satisfaction. More

I have taken my van there for all the service so far, and it has over 85,000 miles. The staff there always treats me respectfully. I am a woman, and I have a mechanical engineering degree and used to be a it has over 85,000 miles. The staff there always treats me respectfully. I am a woman, and I have a mechanical engineering degree and used to be a Powertrain design engineer for Caterpillar for many years. So I know when they are trying to bluff me to get extra costs. They have never done that! Unlike many other dealers; and I greatly appreciate it. The waiting area, especially the one for small children, is a HUGE plus for my family. My kids are actually excited to come along & get the oil changed. And disappointed when it's ready! That makes the trip easier on all of us. All of the service they have ever done for us has been very professional and will keep us coming back. More

Probably the friendliest place to get you Toyota services in downstate Illinois. Chad and the rest of the folks at Pekin Toyota are great. I needed some work done on my car and was ready for the worst. Ch in downstate Illinois. Chad and the rest of the folks at Pekin Toyota are great. I needed some work done on my car and was ready for the worst. Chad showed me what repairs were a priority and helped me do the essential repairs first. Thanks!!!!! More