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Fort's Toyota of Pekin - Service Center

3.9

19 Lifetime Service Reviews

110 Radio City Dr., Pekin, Illinois 61554

19 Reviews of Fort's Toyota of Pekin - Service Center

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June 19, 2018

"Brandon Calvert"

- Camry Lover, Linda

I have had the opportunity 3 times to be helped by Brandon Calvert in the service dept. Brandon treated me with respect, dignity and understanding. I was having issues with my new 2018 Camry making strange noises. Brandon helped me each time I had to return to try to diagnose the problem. He took his time to make sure I was satisfied and I especially liked the fact that he understood my frustration and he did all he could to resolve the issue. I am hopeful that this issue is resolved. Thanks, Brandon, for helping to take care of the problem.

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Recommend Dealer
Yes
Employees Worked With
Jose Martell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Calvert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Klarrisa Kee
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Wagner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Stark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 07, 2017

"Tires at a great price!!"

- Smlesix

They not only matched a competitors price but beat them by $39.00. They picked up my Sequoia and dropped it back off at my house cleanerer then when it left. The interior was wiped down as well. Very pleased with their service....It was above and beyond what I expected. Kevin has always gone above and beyond. I like that I can call him and he set everything up for me. My new wife has two Camry’s from Fort’s and we are talking about trading one in soon for a small SUV and it’s a no brainer where and who we will be buying it from!! (Kevin Carrington)

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Recommend Dealer
Yes
Employees Worked With
Kevin Carrington
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Wagner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 01, 2017

"Great service."

- jim531531

Our family owns two different Toyotas. We have taken our Toyotas to Fort's Toyota of Pekin for service over the past 10 years, and we have never been disappointed in their professionalism. They keep us posted as the service progresses and lets us know if there is some unexpected issue comes up that we had not anticipated, along with price for same. Great people to work with.

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Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2017

"Honest, Top Notch Service"

- Jirish85

There is no other place I will go for the service of my vehicles (also one is not even a Toyota). Treated like family and concerns/questions addressed quickly. Simply put when I went to buy a new Toyota there was no way I was going anywhere else. Knowing the TRD Pro 4runner is being serviced here it will be on the road for many many years to come.

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Recommend Dealer
Yes
Employees Worked With
Eric Stahl
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Wagner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 25, 2017

"Horrible"

- jaceybullard

I will always buy my car from here but I will never use their service again. It is just plain awful!! I have them pick it up because I work 6 days a week and they are not open after 5 pm when I can bring it in. The guy that picks up my car literally makes me walk outside to him to give him my keys and walk back outside to get my keys. Today they called me at 11:34 that my car was done and so I assumed around noon I would get my car. I finally called them at 1 pm and they said oh he left a while ago you should have had your car. They would call him. I HAD to call them back just to find out where my car is. I finally got it at 1:30. I don't have a problem with the time but I do when they don't keep you updated!! Won't go back!! I will go to Peoria Toyota for my car care needs.

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Recommend Dealer
No
Employees Worked With
Chad
Nov 03, 2017 -

Fort's Toyota of Pekin responded

Jaycee, we are sorry for the inconvenience created to you by Don, our free pickup and delivery service driver. We have picked your car up since 2014 for service and have done it this same way every-time. If it was problem, we wish you would have told us... We would have changed the process to accommodate you.

December 30, 2016

"Honesty is important "

- Honestypays4

I bought my 2013 Tundra from Bob, the nicest salesman, (deceased) who knew his product well. I had all my service work done as scheduled, on time, with Fort's. Didn't seem to be a problem. I thought all my work was being done. One time I was told my brakes had 50 percent and my tires that also. Since I had a trip coming up, in a few months, and pull a trailer, figured I'd have new brakes and tires done to be on the safe side. Time for my next oil change comes up. (For a month, I'd been slowly loosing air in my left rear tire and hubby would put air in). I took to Fort's for oil change, check and fix left rear tire and rotate tires. When I checked out, I asked if tire had been fixed. I was told by Chad nothing had been found wrong. I said it had been losing air for a month! I also questioned about the brakes and this time they were supposedly fine! So now I'm REALLY confused! $80. Some dollars. I just left. Did they DO anything? A week later, LEFT REAR tire is low of air again!!! My husband called, got service manager, Eric. Was told truck tires were rotated, he had on video and truck was up on rack. Husband said couldn't have been done. Eric then said there were 2 trucks just alike that day and he'd call us back. He called back and said we were correct, they weren't rotated because they knew we were going to be replacing tires soon! Unbelievable! I said, "but you charged me for it!" He said he thought it was an honest mistake. He agreed to send a check for the rotation cost, which they did....but not an apology at all, was included!!! NEVER WILL WE DO BUSINESS WITH THIS DISHONEST COMPANY AGAIN!!! How do I know they changed my oil all those times I took it there? Rotated the tires? Who knows?

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Recommend Dealer
No
Employees Worked With
Eric Stahl
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Wagner
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 24, 2016

"Horribly Declining Service"

- Rob M

I have bought 3 Camry Hybrids from Forts over the last 10 years with no issues on the first 2. The last one is a 2012 XLE Hybrid. About 6-9 months after I bought the car I started having issues with the automatic door locks not working. I brought it to the attention of the Service Dept and they noticed it but had not seen anything like it in the past. I was told to wait and see if there was a Service Bulletin or recall before asking to have them fixed. I trusted the Service Dept because they had never given me a reason to do so otherwise. Last year (after bringing it up about every trip in) they decided to do one door as a "Gesture of Good Will". The other 3 doors would cost me $400 per door. I have been trying to get them to fix the other 3 at no cost because if I had just asked to have them fixed while it was under warranty, I would not have this issue. This is was Fort's Toyota (and their District Manager) thinks of their loyal customers. They know we are in the market to buy another brand new car right now and going the extra mile is just not part of their strategy to retain customers.?

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Recommend Dealer
No
Employees Worked With
Deanna (Customer Service Manager)
Mar 09, 2016 -

Fort's Toyota of Pekin responded

Rob, sorry we couldnt get together with a free repair to your door locks. Back at 80,000 miles I was happy to help you out with the drivers door door lock at no cost. Today, even though you didnt buy an extended warranty on the car, Toyota was still willing to pay half the bill at 100,000 miles. I will tell you from experience, that Toyota is very generous and is willing to go the extra mile even in situations like this. If I could have done more service for free, I would have loved to give you that news. Let me know if change your mind and want to get a repair done. Thanks, Eric Stahl Service Manager.

Mar 10, 2016 -

Rob M responded

Eric, I am still waiting on the quote to fix the remaining doors. I have not heard a word from your Administrative Assistant since I spoke with her over 2 weeks ago.

September 06, 2015

"increasingly disappointed"

- LennyGB53

I scheduled service on my 2015 Tab 4 online. Upon arriving the service writer told me to write down my name and address on a post it note. My arm was in a brace from finger to my upper arm! As I was trying to right she then told me that she could see my appointment. The two young women at the desk in the showroom kept turning up their rap music while dancing in their chairs. They also were discussing a person they thought had started and other inappropriate topics for a business. After I signed my receipt the woman turned and began a discussion with a fellow employee. There wad no thank you, bye or anything. This marks the third time that the dealership has disappointed me. When my lease is up I'LL look for a vehicle somewhere else.

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Recommend Dealer
No
Employees Worked With
I have no idea who I spoke with.
February 06, 2015

"EXCELLENT SERVICE"

- review

I have purchased a number of Toyota vehicles from the dealership and all have been serviced by the very professional service TEAM at FORTS TOYOTA. Kevin Becker and the Technician Randy Wanner assigned to service my Sequoia are True Professionals. They do an Outstanding job ! Brock Hessing,Sr.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Becker,Randy Wanner
Feb 16, 2015 -

Fort's Toyota of Pekin responded

Thank you for the positive feedback. We appreciate the trust you place in us with the maintenance of your vehicles!

February 01, 2015

"Excellent Employee"

- Debs

I had the privilege of working with one of your Service Advisors named Kevin Becker. I took my car in because of my low tire pressure light and when I was explaining things to Kevin, he REALLY listened to me. He did not just assume one of the tires needed filled (again) due to temperature, but instead he listened to what I told him and took it from there. I so appreciated his attention to details and how he made me feel....like a valued customer. I will be requesting him every time I need ANY thing done. I hope you realize what a valuable employee you have working for you...I know I certainly do. Kevin comes highly recommended! Thank you, Kevin, for your excellent customer service. It was much appreciated. Sincerely, Deb C. 2006 Rav4

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Recommend Dealer
Yes
Employees Worked With
Kevin Becker
1
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