Due to known problem with timing chain tensioner engine had to be replaced. Poor design of tensioner got us to that repair. VW paid 40% but the rest was on us. Service center got the engine replaced and so far it is working well. Loaner car was provided at no charge to us.
"Second VW purchased in the last 7 months from Fox Valley VW"
Just had my second great experience working with the team at Fox Valley VW. Previously purchased a 2019 Atlas and when I started looking for a sedan, I gave the Passat a look. The team is always professional to work with and knowledgeable about the vehicles. Todd Jones was great to work with on my latest purchase. Friendly, fair and accommodating, I really appreciated the support he provided when purchasing the car. The process was relatively quick and the rest of the staff was very friendly to talk to.
"My ‘06 Jetta Still on the Road.."
Thanks to tireless efforts of my service advisor Ken Merchut and the “car whisperer” Scotty my Good ol’ ‘06 VW Jetta is Still on Illinois bumpy Roads... Keep it up boys!!!
Employees Worked With
Frank Butnaru, Ken Merchut II