Frank Boucher Chevrolet Cadillac of Racine

Scheduling my oil change was easy and accommodating. When it came time to pick up my vehicle, I was disappointed. First of all I went to the cashier to pay and the paperwork was not there, then when she rece it came time to pick up my vehicle, I was disappointed. First of all I went to the cashier to pay and the paperwork was not there, then when she received it I asked if I could use coupons I had received in the mail and she said I had to ask somebody else about them. Why does the cashier not know about them or how to process them. She never said let me call and ask the person. Then I came out to get my car and the tech drive off with it around the building, so I had to follow it. When I asked him what he was doing , he stated getting it washed. Why was it not washed when the work was completed??? Once he was done with the wash he pulled it back into the garage. Why???? So, I had to go back around the building. Then the service guy came out and I had to go back into the garage to drive it through to leave. This was all done after I got a call about an hour and half before stating my car was ready for pickup. I dropped my car off at 7 am and they called a the about 3:30 stating it was done. All that was done was an oil change and wiper change. I don’t classify this as good customer service. More

I knew which vehicle I wanted and how much money I wanted to spend. I based that on reading several articles and watching many videos on car buying. All of that helped me get a great deal, but just as import to spend. I based that on reading several articles and watching many videos on car buying. All of that helped me get a great deal, but just as important was the time and assistance the Boucher staff was willing to give me to make sure this major expenditure would work out well. I very much appreciated their patience and eagerness. This was a good experience. I've bought several cars, and rarely have I felt like the dealership and I were working together. This time, with Boucher's openness to my price and other suggestions, I did feel I was a respected part of the transaction. We laid out our positions and talked them through until we came to an agreeable conclusion. Our negotiations on price were done by phone and mostly email. That made this a lot easier than with previous cars sales elsewhere. This is the kind of place that I want to reward with my business. Also, let me give a shout-out to David Wilson, internet sales consultant, and Chris Tessmer, general sales manager, as well as a few other staffers whose names I do not have. Thanks. More

As always, the service was spectacular! We appreciate this dealership and we will not go any where else. We tell everyone that we know how pleased we are with this dealership ! Way to go!!!! this dealership and we will not go any where else. We tell everyone that we know how pleased we are with this dealership ! Way to go!!!! More

I don't mind surveys but this part I don't like. Everyone was nice,informative, helpful and seemed very knowledgeable. And now we have twenty five words. was nice,informative, helpful and seemed very knowledgeable. And now we have twenty five words. More

It is a clean and nice environment. Took care of me even when I came in with out a appointment. Nice sitting room for waiting for your car. when I came in with out a appointment. Nice sitting room for waiting for your car. More

Working with sales and service is a pleasure. Knowledgeable and courteous to all my needs. Very clean facility. Convenient location. Will do business with them again. Knowledgeable and courteous to all my needs. Very clean facility. Convenient location. Will do business with them again. More

Rob David did a fantastic job ordering my 2021 Chevy High Country 3500 He researched any questions I had regarding options included in the varies packages Country 3500 He researched any questions I had regarding options included in the varies packages More

Charlie was very knowledgeable about the different features of the cars I looked at. He also stayed with what I was looking for. Very nice. features of the cars I looked at. He also stayed with what I was looking for. Very nice. More

Supper Nice people, good work, and very satisfied. Morry Decker was very friendly and dealership is easy in and easy out. Will recommend to others. Decker was very friendly and dealership is easy in and easy out. Will recommend to others. More

Work was done in a very timely manner. Everyone was very friendly and seemed to be genuinely interested in getting things done. The person that sold me the car stopped to chat. friendly and seemed to be genuinely interested in getting things done. The person that sold me the car stopped to chat. More