Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Just bought a 2021 Tiguan and LOVED every part of the experience. Troy was very personable and professional! This is our first VW and will not be the last!! THANK YOU TROY!! experience. Troy was very personable and professional! This is our first VW and will not be the last!! THANK YOU TROY!! More

Great purchasing experience and friendly staff. I recommend you ask for Bruce Roman. Downfall was when I went to pickup my vehicle there was a scratch on it that wasn't there 2 days before. Was told recommend you ask for Bruce Roman. Downfall was when I went to pickup my vehicle there was a scratch on it that wasn't there 2 days before. Was told it would be repaired that day to be picked up the next morning. I returned and it was not ready. Was told it would be ready that afternoon then was called later that day and was told now next morning. Finally got my car that next day. Did not recieve anything for my inconvenience. More

My first time visit to this part of Boucher, usually go to the Volkswagen sight. Was unsure, but felt very comfortable as the woman took me through the process to the Volkswagen sight. Was unsure, but felt very comfortable as the woman took me through the process More

Yes The service was quick and efficient even asked if I wanted a car wash before I left service manager came out and had a conversation with me as well as the general manager Nate wanted a car wash before I left service manager came out and had a conversation with me as well as the general manager Nate More

Great staff and first class experience buying a 2021 VW Atlas! Friendly from the start and not overzealous on the sales aspect of the transaction. Good job! Atlas! Friendly from the start and not overzealous on the sales aspect of the transaction. Good job! More

Did a nice professional job.Would go back again.They do a speeding job and pleasant to deal with..service is are great people.are know there jobs. speeding job and pleasant to deal with..service is are great people.are know there jobs. More

We had the pleasure of working directly with Shaun Feldman and he was very helpful, kind and reassuring. Shaun is very knowledgeable, a great asset to the Boucher staff. We worked briefly with JJ an Feldman and he was very helpful, kind and reassuring. Shaun is very knowledgeable, a great asset to the Boucher staff. We worked briefly with JJ and he too patient and kind. More

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The sales person did a decent job, but it's pretty hard to be satisfied when a vehicle that you wait 11 weeks to get is not fully functional when it was delivered. Things went downhill when the Sales M to be satisfied when a vehicle that you wait 11 weeks to get is not fully functional when it was delivered. Things went downhill when the Sales Manager got involved. I can only describe this person as uncaring at best and most likely as rude. I got the sense that he felt he was doing me a favor just to talk to me. In fact his unwillingness to communicate with me resulted in me making 3 trips to the dealership and wait a week to pick up the vehicle and to make matters worse it is still not fully functional. So far two attempts have been made to repair the problem with no success. Currently waiting on a part which will hopefully be delivered next week and hopefully fix the problem. What's sad to me about this is that I did not get a great price, I did not negotiate very hard because I believe that the dealership needs to make a fair profit and in this case they did. It was a very simple transaction for the dealership and they made good money, but delivered a defective vehicle after a long wait and with poor communication by the sales manager. Hopefully the problems will be fixed and the repairs can be completed within the next couple of weeks. It's a sad experience and I would not be able to recommend this dealership to anyone. I realize that sometimes problems happen, but the lack of responsibility that the dealership took was unacceptable in my opinion. Laying blame on FCA and not making an effort to resolve the situation yourselves doesn't help anyone. A simple apology would have been nice and some communication by the sales manager would have helped. I've always bought new vehicles and I can say over the years that this is the worst experience I have had. More

Overall I had a great experience with Ryan and the Boucher team. The group was helpful and made it a painless experience to purchase a new truck. I would definitely work with Ryan and the Boucher team Boucher team. The group was helpful and made it a painless experience to purchase a new truck. I would definitely work with Ryan and the Boucher team in the future. More