Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

My salesperson Jackson was amazing and very helpful. This was my first car buying experience, and it was really less than ideal. My USB I was given with my paperwork on it was blank when I had gotten home. W was my first car buying experience, and it was really less than ideal. My USB I was given with my paperwork on it was blank when I had gotten home. When I went back to the dealer to resolve the problem I was told that I was charged the wrong tax, by almost $1,500. I was told that the computer was acting up, and he didn't even think the USB had anything on it. Really upsetting that this was my first car buying experience. More

Overall had a great experience. the truck is nice, service and friendliness of the people at the dealership were amazing. the only issue that I could possibly complain about was that I had told the sa service and friendliness of the people at the dealership were amazing. the only issue that I could possibly complain about was that I had told the salesperson about a truck that I had previously looked at that I turned down because there was front end damage that was not listed in the Carfax and unfortunately after I had driven home, the next day while showing off the truck I noticed the front bumper had a vertical crease to the right of the license plate from hitting something like a pole. I will have to fix this myself, but the free gift for purchasing a truck was a 20 lb box of steaks. that was nice More

Randy was very helpful with the selection of our knew car. He helped us pick the car that was convenient and fortable payment. Thank you car. He helped us pick the car that was convenient and fortable payment. Thank you More

Never a hassle. Always able to work with me. Any concerns i have or upgrades that i want are so simple and never overpriced. Thanks i have or upgrades that i want are so simple and never overpriced. Thanks More

Great as always. The three gals were great. I was disappointed that had to buy a complete windshield wiper set to get only the drivers side one I needed. disappointed that had to buy a complete windshield wiper set to get only the drivers side one I needed. More

Paul was great to work with. After my purchase when I called he got back to me immediately and answered my questions. He went over my new Ram extensively so I knew how everything worked. called he got back to me immediately and answered my questions. He went over my new Ram extensively so I knew how everything worked. More

Was very helpful in the purchase of our new jeep the entire team was wonderful to work with. It made the buying process straight forward and easy entire team was wonderful to work with. It made the buying process straight forward and easy More

This is our second vehicle purchased from Randy Ludlam at Frank Boucher C,D,J,R. He was GREAT to work and extremely helpful with both times Frank Boucher C,D,J,R. He was GREAT to work and extremely helpful with both times More

Not very happy with Dodge. Been coming to Janesville branch since 2013? Last year a computer issue made me wait almost 5 hours for my oil change. I let the payment clerk know it was a ridiculous wait ti branch since 2013? Last year a computer issue made me wait almost 5 hours for my oil change. I let the payment clerk know it was a ridiculous wait time for just an oil change! As I was leaving the parking lot a Manager called and offered me 3 free oil changes and put them on my account. I accepted and moved on. Every year I bring one of four dodge vehicles in for some sort of service usually oil changes twice a year. I brought both my wife’s van and my new truck in this week for oil changes . Spending roughly $150. I asked the main guy in the bay who I’ve seen for years if my remaining two oil changes could be transferred to my new truck since no longer have the old one. He then tried to advise me they expired in 2018 and were only good for a year and I hadn’t been in since 2018. I told him it was last year I had been given the oil changes and furthermore I’m in for oil changes 2-3 times a year and every year. He proceeded to argue with me like I’m a child. I’m pretty sure that I know when and how often I come in for service. Definitely not very pleased with almost back to back incidents. Feel un-appreciated and maybe need to take my service elsewhere. I guess this is how you treat veterans and loyal customers? More

This is my second car with Frank Boucher. Overall meets expectations, they got me the exact specification on the car at a 100%. Staff provides a very good service. expectations, they got me the exact specification on the car at a 100%. Staff provides a very good service. More