Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Right from the start I felt listened to and respected. As a single woman buying a car you know I have not always been treated that way. Randy was vet helpful and I walked out of there feeling good about my p a single woman buying a car you know I have not always been treated that way. Randy was vet helpful and I walked out of there feeling good about my purchase. More

Matt was amazing to work with. He was very inventive. Matt was stright forward and gave honest numbers up front. Ibwould tell anyone looking to work with Matt. Matt was stright forward and gave honest numbers up front. Ibwould tell anyone looking to work with Matt. More

Good and bad JJ was good to work with, arranged a dealer trade for the vehicle I wanted. I thought the waiting for closing was way to long , then we sold a extende JJ was good to work with, arranged a dealer trade for the vehicle I wanted. I thought the waiting for closing was way to long , then we sold a extended warranty without much explanation More

Your treated like Family !!! Very helpful and will be back ,Jeff & TJ where great to work with and we will be back again ,Thanks again and do your self a fever and make sure you Very helpful and will be back ,Jeff & TJ where great to work with and we will be back again ,Thanks again and do your self a fever and make sure you buy your next car from them you will be happy you did !!! More

For this appointment, I was told to just stop in as It was an easy fix. I did and it was. I was in and out in about 20 minutes. was an easy fix. I did and it was. I was in and out in about 20 minutes. More

great dealership to work with bruce roman , i bought my laast three dodge trucks from him , he very knowledgeable with this product line and has been helpful on any follow up ques bruce roman , i bought my laast three dodge trucks from him , he very knowledgeable with this product line and has been helpful on any follow up questions. Main reason i buy my trucks from Boucher dealership More

Purchase of vehicle Easy experience. Very helpful. No pressure one way or the other. Wanted what was best for me as the driver. Helped answer any questions I had. Easy experience. Very helpful. No pressure one way or the other. Wanted what was best for me as the driver. Helped answer any questions I had. More

Pleasant sale, and willing to work with you to deliver While I am happy that I will finally be getting the Jetta of my choice and not what happens to be in the lot at the time for the money I have to spend While I am happy that I will finally be getting the Jetta of my choice and not what happens to be in the lot at the time for the money I have to spend, I was initially highly disappointed in the sales experience I had while purchasing this vehicle. While the salesman, Cameron, was pleasant and helpful enough in all stages of the sale, he wasn't aware of the Boucher chain's policies regarding customers bringing in their own financing (I'll cover that in a moment), and so didn't pass that information on to us when we called. We came up to the Janesville location to test drive the car (a formality, really, as I was pretty certain I would be purchasing it regardless), a 30 minute drive from where we live. Unfortunately, at no time during the initial phone conversation were we told bringing a loan check from our bank to cover the purchase might pose a problem or cause a delay in delivery. The test drive went fine, and I was happy with the car in all respects, so we sat down to start the purchase. As I said, Cameron was very helpful at every step of the process, even going so far as to see if they offered an active duty military/veteran/retiree discount (they did) and helped us in producing the documentation we needed to prove we qualified for it. Then we presented the check. Cameron takes it and, obviously not quite knowing how to deal with it, says he needs to talk to the finance department and he'll be right back. The problem was this: The Frank Boucher group has a policy regarding bank drafts that prevents them from releasing the vehicle until the funds clear their bank, and that the process could take up to 7-10 business days. The finance department rep came over, and informs us of the policy and during the conversation did ask if it is possible to convert the loan to a wire transfer (short answer: no, it wasn't). So, while disappointed with the news that it would take up to two weeks to receive the vehicle while waiting for the funds to clear their bank, we proceeded with the purchase. Edit: I spent the next week keeping tabs on the funds on our side of the transaction, and was ultimately able to provide them with proof that the check had posted on our side, giving them a way to work some wiggle room out of the normally inflexible policy, allowing them to deliver the vehicle a few days earlier than anticipated. This restored our faith in the dealership we had grown to respect over the past few years, and we will be buying our next vehicle from them. More

Steven and TJ have been great!! Service Dept got me right in! I’m so happy We bought our Atlas here. We love our new SUV right in! I’m so happy We bought our Atlas here. We love our new SUV More

Love our new Grand Cherokee It was a pleasure doing business with Jeff and Nate at Boucher. We were able to work out a great deal and the dealership worked with me to get the exa It was a pleasure doing business with Jeff and Nate at Boucher. We were able to work out a great deal and the dealership worked with me to get the exact vehicle we wanted. More