Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

The service department has been honest and very helpful. They got me in right away when I had ignition problems. Thanks They got me in right away when I had ignition problems. Thanks More

the dealership is always clean and bright with all employees friendly and helpful I always work with the same service manager because he knows me and I trust him not to try and sell me something I do employees friendly and helpful I always work with the same service manager because he knows me and I trust him not to try and sell me something I don't need or want. Honesty is important to me. More

The salespeople are pushy and don’t listen to you. You can tell just they just want to meet their goal no matter what. But beyond that, they don’t communicate with you. I had my Jeep in for an oil cha You can tell just they just want to meet their goal no matter what. But beyond that, they don’t communicate with you. I had my Jeep in for an oil change, tire rotation, and inspection. I was told “everything looks good, as it should for the low mileage”. Afterwards, my jeep started overheating. Took it in the next day they were open and I had a leak in the radiator hose. After I got back home I got a video from the inspection they had done where the mechanic states there is a leak in the radiator hose. When I replied and questioned why I wasn’t told this after my inspection, nobody bothered to answer. More

Very friendly, funny, great sense of humor, not pushy, and willing to help in anyway they can, and willing to help in anyway they can, More

This dealership was very friendly. Everyone greeted me and explained what was going to happen and what to expect. They kept in communication about my car. I am very happy with the ser Everyone greeted me and explained what was going to happen and what to expect. They kept in communication about my car. I am very happy with the service. More

Was very professional service there, my experience was great starting with Jeremiah who helps and very polite way. And the paperwork very quickly. With Nathan. Recommend great starting with Jeremiah who helps and very polite way. And the paperwork very quickly. With Nathan. Recommend More

We worked with Ryan Arkens (sales manager) and Nathan Diederich (finance director) while purchasing our used vehicle. Two warranties were added to our purchase, one without our knowledge and the other af Diederich (finance director) while purchasing our used vehicle. Two warranties were added to our purchase, one without our knowledge and the other after being given false information on cost. I am told that the warranty cancelation form that I have signed has been submitted but due to the warranty cancelation department being too busy I cannot be given updates on the cancellation process. We will see if both warranties do indeed get canceled or if this will be a lengthy process. It is disappointing that what one believes is a reputable dealer resorts to intentionally deceiving customers. I would suggest looking elsewhere for a new or used vehicle. More

Best experience I’ve ever had in a car dealership in my 27 years. Totally recommend it & will definitely come back in the future. Thanks a lot Derek for everything! 27 years. Totally recommend it & will definitely come back in the future. Thanks a lot Derek for everything! More

The dealership was very friendly and extremely easy to work with. Every step of the auto purchase went extremely well. work with. Every step of the auto purchase went extremely well. More

Looking for a dealership and salesperson to work with? Then Frank Boucher in Janesville is where you want to be and Randy Ludlum is who you want to work with. We have been working with Randy on the purcha Then Frank Boucher in Janesville is where you want to be and Randy Ludlum is who you want to work with. We have been working with Randy on the purchase of our vehicles over the last 15 years and he has proven to be an outstanding salesperson. His attention to detail and customer satisfaction are amazing. We just purchased our latest vehicle from Randy, a 2021 Jeep Wrangler. We got top dollar for our trade in and a price that could not be beat on our new vehicle. Randy’s after sales attention also remarkable. We had an issue with a door bolt on our jeep. I stopped in one afternoon, and Randy had the issue remedied that day and a new bolt ordered, which is now waiting for us to pick up, 24 hours later. Bye son, who is the latest family member to work with Randy, I had a key with his car, he needed a second key. Randy and the service department, made arrangements with the local Honda dealership to have a second key made at no cost to us. More