Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

I had a very good experience at Frank Boucher. Everyone was friendly and Rocio was great to work with. Everyone was friendly and Rocio was great to work with. More

Super helpful. Got me in fast and fixed everything. Got me in to check my code right away. They are always so nice. Got me in fast and fixed everything. Got me in to check my code right away. They are always so nice. More

She was great. Easy to work with helped me everything I needed. Went above and beyond for me. Easy to work with helped me everything I needed. Went above and beyond for me. More

Arrived for my scheduled online appointment with confirmation and service rep stated it would be 1.5 to 2 hours because of drive up services. Rep indicated oil changes made online were not honored confirmation and service rep stated it would be 1.5 to 2 hours because of drive up services. Rep indicated oil changes made online were not honored but first come first serve. I just drove a distance and needed to depart on a long trip so time was critical. Was told a manager would contact me but none has done so. Need to remove scheduling from internet site. More

Best car dealership experience I’ve ever had. Would highly recommend and will definitely be back! Would highly recommend and will definitely be back! More

The people are so nice sometimes. If I didn’t go to them I would’ve paid $600 more than what they quoted me If I didn’t go to them I would’ve paid $600 more than what they quoted me More

Came in for an oil change. The gentleman talked me into a wheel rotation as they had a really good "coupon" on it. So I threw it in. I also mentioned it might be our first oil The gentleman talked me into a wheel rotation as they had a really good "coupon" on it. So I threw it in. I also mentioned it might be our first oil change from purchase of vehicle. With purchase you get one free. I also mentioned I wasn't sure if my husband had used it yet and if he could check to see. Sat in the waiting room (always nice set up for snacks/drinks while I wait) When service was done, the bill came to 94 bucks. I figured that meant my husband must have used the free one already and that tire rotation coupon was not very great. Drove off, got half way home and the tire pressure light came up. Cool, I guess I'll stop and fill if full of air after dropping almost 100 bucks to get it done. (I live in beloit and was back) Fill it full of air...pressure drops. Why? Cause it hasn't been reset from the tire rotation. Which after looking at bill, did not have adjustment of rotation. Called back, told to bring it back for the reset. Husband calls and I find out that he has not got the free oil change. Was told next time they will give me my free oil change and rotate my tires for free. I just have to look for "so and so" or "so and so" and mention it to them. No coupon was given, I don't even know if there were notes put in the computer. It obviously wasn't looked at when I came in for free oil change, so I guess we shall see if "so and so" or "so and so" remembers the situation. Sad, as we love frank Boucher to purchase our vehicles, just wish we had better luck with the service area. More

I don't even know where to start. I decided to come in for a routine oil change (as you do). During the oil change I was hoping to look at some SUVs as my Fiancee and I are ready to d I decided to come in for a routine oil change (as you do). During the oil change I was hoping to look at some SUVs as my Fiancee and I are ready to downsize to one vehicle. That is where I met Patrick. Patrick showed me vehicles all around the lot, I had my very own private tour. That is where I ended up seeing my Taos. This car was just too good to resist. We talked about personal values and how VW SUVs are growing and are safe for a family. Patrick mentioned he trusts his family in it and he wouldn't endorse it if not. A few phone calls later and some persuasion my fiancee drove down to come and look at the Taos. We have always dreamed of wanting an SUV together and we know when the day comes to start a family we want something safe and reliable. That is something we found in the TAOS. The rest is pretty much history. We talked about the value of our cars, we talked about finances and after coming in for a little oil change in the morning we left that afternoon in our new TAOS!!!! TJ was a great resource and supported us as well in the offer process as we discussed the price of our vehicles. TJ gave us a comfortable feeling while we purchased our first car together. Shawn was amazing with the finances we got through everything super quick and fast (most importantly understandable too). Overall this VW dealership has treated us like family and has allowed for my family to expand in the future. I can not stop thinking highly of this dealership and I don't think I can be persuaded to not think so. I can not wait to check-in and chat with them more when the time comes! Thank you so much again TJ, Patrick, and Shawn! More

Professional. Courtesy nice loung coffee and snacks. People Easy to work with. Work fast. Never any problems with staff Courtesy nice loung coffee and snacks. People Easy to work with. Work fast. Never any problems with staff More

Just purchased a 2022 Ram 1500 with etec motor wow what a truck. Randy Ludlum was awesome in the process!! Also Nate Diederich in fiancé was super to work with ! I highly recommend Frank Boucher to anyone l truck. Randy Ludlum was awesome in the process!! Also Nate Diederich in fiancé was super to work with ! I highly recommend Frank Boucher to anyone looking for a great dealership!! More