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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,104 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,104 reviews

June 19, 2019

Oil change and state inspection The service writer was very helpful and friendly. I did not have a current insurance card with me for the state inspection, but after I had it sent to More

by mac7610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mac7610, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 19, 2019

Always polite, professional and friendly I always have been greeted by a great team member (usually Tony) who knows exactly what I need when I arrive. The service team finishes in a reasonabl More

by TerryE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

TerryE, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 19, 2019

Quick and convenient Fast turnaround and comfortable waiting area for convenience. Thorough check up and no fear of being offered unneeded services or parts. Good scheduli More

by Yo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Yo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 19, 2019

Great friendly staff Ronnie Bottelo always eager and ready to help. Terry at the service counter always greets me with a smile and a handshake and goes over my inspection More

by raymarmolejo4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Bottelo Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

raymarmolejo4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 18, 2019

Outstanding car buying experience I’ve been purchasing cars at Frank Brown for many years. I always feel that the staff is genuine and is more interested in making a fair deal many tim More

by TroyC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

TroyC, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 18, 2019

Ronnie is great Ronnie is always great when I come in for service. Thank you for your great customer service. It’s hard to find good customer service More

by SAMRIE86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

SAMRIE86, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2019

Excelente customer service I worked as a nurse in the field and I have to drive all day long and I was having issues with the good of my car. I took it to the Honda service cent More

by s.gloria86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

s.gloria86, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2019

Rudy is Great! Great service. Rudy really helped me out on this problem. Recommend him highly. Great great great great great great great great great great great grea More

by geralddea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy in service.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

geralddea, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2019

Awesome Service They do the whole process correctly, keep you informed and very friendly. It is like a breath of fresh air dealing with Ronnie Botello. Perfect More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Steve, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 17, 2019

perfect job Very efficient, helpful, friendly and cost was very reasonable. Every time I have used this service department I have received same excellent service More

by Kj3031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember service advisor name
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Kj3031, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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