Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Oil change and state inspection The service writer was very helpful and friendly. I did not have a current insurance card with me for the state inspection, but after I had it sent to The service writer was very helpful and friendly. I did not have a current insurance card with me for the state inspection, but after I had it sent to him via email, he left a printed copy in the car for me. That was unexpected and very appreciated. Service was performed in a very timely manner. More
Always polite, professional and friendly I always have been greeted by a great team member (usually Tony) who knows exactly what I need when I arrive. The service team finishes in a reasonabl I always have been greeted by a great team member (usually Tony) who knows exactly what I need when I arrive. The service team finishes in a reasonable amount of time and keeps my car clean while servicing it. I probably will not have anyone else care for my 2015 Accord. More
Quick and convenient Fast turnaround and comfortable waiting area for convenience. Thorough check up and no fear of being offered unneeded services or parts. Good scheduli Fast turnaround and comfortable waiting area for convenience. Thorough check up and no fear of being offered unneeded services or parts. Good scheduling options and first come first serve availability More
Great friendly staff Ronnie Bottelo always eager and ready to help. Terry at the service counter always greets me with a smile and a handshake and goes over my inspection Ronnie Bottelo always eager and ready to help. Terry at the service counter always greets me with a smile and a handshake and goes over my inspection report. More
Outstanding car buying experience I’ve been purchasing cars at Frank Brown for many years. I always feel that the staff is genuine and is more interested in making a fair deal many tim I’ve been purchasing cars at Frank Brown for many years. I always feel that the staff is genuine and is more interested in making a fair deal many times than a bad deal one time. I highly recommend them. More
Ronnie is great Ronnie is always great when I come in for service. Thank you for your great customer service. It’s hard to find good customer service Ronnie is always great when I come in for service. Thank you for your great customer service. It’s hard to find good customer service More
Excelente customer service I worked as a nurse in the field and I have to drive all day long and I was having issues with the good of my car. I took it to the Honda service cent I worked as a nurse in the field and I have to drive all day long and I was having issues with the good of my car. I took it to the Honda service center and Tony and Terry try to help me right away. They took good care of me and they were friendly and very professional. Love them! More
Rudy is Great! Great service. Rudy really helped me out on this problem. Recommend him highly. Great great great great great great great great great great great grea Great service. Rudy really helped me out on this problem. Recommend him highly. Great great great great great great great great great great great great grry More
Awesome Service They do the whole process correctly, keep you informed and very friendly. It is like a breath of fresh air dealing with Ronnie Botello. Perfect They do the whole process correctly, keep you informed and very friendly. It is like a breath of fresh air dealing with Ronnie Botello. Perfect More
perfect job Very efficient, helpful, friendly and cost was very reasonable. Every time I have used this service department I have received same excellent service Very efficient, helpful, friendly and cost was very reasonable. Every time I have used this service department I have received same excellent service. The service department is the best part of this dealership experience. More