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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,117 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,117 reviews

May 22, 2019

New Car I was looking to buy a new car and I came to Frank Brown because I heard good things from a friend who purchased her car here. They were helpful and I More

by dperea6368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

dperea6368, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Awesome Phillip was great too work with. He wasn't pushy and didn't get annoyed with my multiple visits and and asking the same question over and over. More

by kpnama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

kpnama, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Great experience! Dan was an amazing sales man! Very approachable and true to his words. Helped me get exactly what I was looking for but never was pushy with the sale. More

by devinbailey23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

devinbailey23, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Great Customer Service Quality service and friendly staff. Will take all of our vehicles to Frank Brown Auto and tell our friends. Thank you to the staff there. More

by Marie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get names
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Marie123, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Awesome Service Every Time I went in for an inspection and oil change and was in and out in less than 30 minutes! Great people, free popcorn and water available while you wait, More

by JOSHORT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

JOSHORT, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Friendly place and not hi-pressure Went looking for a Honda Ridgeline to test drive and see if it was what I was looking for in a light duty pickup. All the people I dealt with at the More

by LKinney22
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Masri , Blake Silvas, Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

LKinney22, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Helpful The salesmen at Frank Brown GMC were helpful and patient with me while I decided which SUV would best fit my style and needs. I appreciated that while More

by kay.walters83
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Vera
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

kay.walters83, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 21, 2019

Great sales staff!! We were shopping for a new Yukon and checked out Frank Brown's inventory online by recommendation of our son. We found one that was exactly what we wa More

by Funky Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Poyner
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Funky Family, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 19, 2019

Quick and easy We were a little frustrated that the dealership wouldn’t throw in a $100 floor mat. Little things like this is what makes your customers feel valued. More

by brm.ronny
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

brm.ronny, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 17, 2019

Oil change and safety recall $49.95 is too much for oil change. Service tech said Terry would give a coupon and I told Terry this and he did not say anything. More

by Art Griffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Art Griffin, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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