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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,134 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,134 reviews

November 27, 2018

Service It’s a great place to get a car our experience has been good and would recommend to friends and family they have good service departments to More

by YOLANDAAGUILAR278
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul vera
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Nov 28, 2018 -

Frank Brown Auto and Truck Ranch responded

YOLANDAAGUILAR278, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 27, 2018

I recommend this dealership A+ I bought a 2018 Subaru sti at this dealership and I fully recommend buying from them especially with the car sales man RICARDO ALEGRIA this man helped More

by Christiancarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2018 -

Frank Brown Auto and Truck Ranch responded

Christiancarr, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 27, 2018

Salesman was helpful and courteous, and so was the finance m The salesman was helpful and courteous and so was the finance manager. My only compaint was I thonk the gas tank sjould have been full when we left. More

by PMANGAN368
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
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Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

PMANGAN368, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 26, 2018

Lost my keys and they were fast and thorough in helping me. They explained everything and quoted my price and did not require an appointment . They also finished the work while I waited in their very comfortab More

by Joy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember his name but he was the only one there at the time
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Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Joy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 26, 2018

Best service in Texas Friendly, professional, Environment is always clean and staff always friendly. Always asks if there is anything else I need done. And explain ever More

by Sue moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry at the checkout
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Helpful
November 26, 2018

Great Walked in knowing exactly what I wanted and everyone went above and beyond to make sure I walked out with just that! Friendly environment and excellen More

by Lomilo93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Phillips, Sam Guiterrez, Michael Masri, Corey McNeil, Carl Stokes, Eddie Vega, Dean Loveless,Rudy Cisneros, Tony Vierra, Mando Reyna,Rick Swindell
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Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Lomilo93, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 26, 2018

Oil change We brought the Accord in for a routine oil change. Eveybody was as friendly as always. I would definitely recommend this service department to anyone More

by garyham58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

garyham58, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
November 26, 2018

Always a positive experience The Service Department is one of the reasons we purchase our vehicles from Frank Brown. This was my first time to register my appointment on line; I'l More

by hayes_bs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

hayes_bs, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 26, 2018

Poor communication I was not kept informed about my service. I had to call constantly and it wasnt until I left upset messages that I would get a call back. More

by Alibarron705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sammy Perez
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Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Alibarron705, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we didn't meet your expectations during your recent visit to Frank Brown Service. I have shared your comments with our Service Advisor Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
November 23, 2018

Work on daughters car Car was serviced in Austin, brought to Rudy in Lubbock, work needed was not what was quoted in Austin. 90000 service was done, can depend on service d More

by dkham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy
Report | Print
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

dkham, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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