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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,122 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,122 reviews
April 08, 2018
Oil change Like bringing my car here cause they are great! They don’t wait they get the wok done quick.they are nice and very patient Like bringing my car here cause they are great! They don’t wait they get the wok done quick.they are nice and very patient More
by mariahgarcia586@gm
Verified CustomerEmployees Worked With
Rudy c
Helpful April 06, 2018
diesel terrain they are helpful and yet not pushy.quick to get back to me on what is happening.. willing to show me many cars before i made up my mind. they are helpful and yet not pushy.quick to get back to me on what is happening.. willing to show me many cars before i made up my mind. More
by barkers63
Employees Worked With
Paul
April 05, 2018
5 Stars — Excellent! This was my first visit to the service department. It was my 5,000 miles oil change, and I was very pleased with the service. This was my first visit to the service department. It was my 5,000 miles oil change, and I was very pleased with the service. More
by sandycore5
Employees Worked With
Paul and Terry
April 04, 2018
Everythings was great that morning, except. The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spo The mechanic didn't take the time to secure the oil pan and it fell off on one side and I got stranded. And it was after dealership service hours, spoke to the person answering the phone for the sales personnel, l and got cut off... Got no one to help me, I live out of town and felt helpless. I had to manage it by myself (61 yrs old lady) I did get the car to the drop off area;after crawling under the car and secure the oil pan enough to get it back to the dealership approx. 10 miles out, traveling 20 mpr.. I had to spend the night in Lubbock, had someone pick me up that afternoon 7:30 pm, next morning drop me off to pick up my car. And late to my job. Not a good experience at all... More
by mmartinez18
Employees Worked With
didn't catch their name
April 04, 2018
The best! I was really impressed with this dealership and how quickly they got us into our used Jeep. Dayne was awesome! He knew we been very frustrated with ot I was really impressed with this dealership and how quickly they got us into our used Jeep. Dayne was awesome! He knew we been very frustrated with other dealerships not helping us get into the Jeep we wanted. Dayne was able to get me and my boyfriend Kodie into the Jeep we wanted. If I ever need another used car, I will be coming here! More
by kayla_grehl
Employees Worked With
Dayne O'Reilly
April 03, 2018
60k major service Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to sa Set up my appt online to drop my car off for it's 60k service. They are always so nice. Gave me a ride to the office and called me after lunch to say my car was ready. No problems or issues. More
by lsidner
Employees Worked With
Terry, Robert
April 03, 2018
Excellent Service Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! Just want to let Frank Brown know that every time we have had any type of service for our Acadia we have received excellent service! More
by debby.claborn
Employees Worked With
Ronnie Botello
April 03, 2018
Oil change Everyone from pulling into the garage to checkout were helpful and friendly. They were fast. Terry was super nice at checkout checking to see if coupo Everyone from pulling into the garage to checkout were helpful and friendly. They were fast. Terry was super nice at checkout checking to see if coupons gave me a better deal. Thank you, Derlyn More
by derlynskis
Employees Worked With
Terry at checkout!
April 02, 2018
Great Customer Service The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you The service department is always so great! Terry at the counter is very pleasant and helpful and its always good to have people who remember who you are. Most importantly the wait time was fast! More
by bvelasquez1716
Employees Worked With
Terry
April 02, 2018
They Are Our Dealership for a Reason Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! Always helpful and go beyond what is required! We've bought 10 cars and trucks from them for a reason from the sale to the service!! More
by rebreagan
