Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,127 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Contact Dealership
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,127 reviews

March 14, 2024

Best dealership ever! Kienan Beasley always goes above and beyond to met our needs! Wont car shop with anyone else! More

by Frogy669
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kienan Beasley
Report | Print
Mar 14, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 13, 2024

It was excellent service It was easy and convenient It was kind and polite Fast More

by joogee
Recommend Dealer
Yes
Report | Print
Mar 14, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 10, 2024

I have always had a great experience with Frank Brown! Since the beginning, feom when we first purchased our first vehicle, they have always treated us courteously and, in a friendly manner, has led to bu More

by J_0rt3ga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy
Report | Print
Mar 11, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 10, 2024

Oil leaking,over tightening crew Need to be fixed, bolt nut messed up I don't know More

by Diepthai22
Recommend Dealer
No
Report | Print
Mar 11, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. I have shared your comments with our Service Manager and our Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 09, 2024

Good The service was the same as it always is good nothing outstanding just routined More

by Missj2478
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Mar 11, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 09, 2024

Took too long, too much money. Done Yep Yes, it is Correct Yes, it is ?? More

by Gayle
Sales Price Transparency
Recommend Dealer
Yes
Report | Print
Mar 11, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 08, 2024

Very courteous and friendly ! ?? Norma is such a sweet and knowledgeable sales person. Enjoy her very much!?? More

by kdscott62
Recommend Dealer
Yes
Employees Worked With
Norma Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Ramirez
Report | Print
Mar 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 08, 2024

Great Service. Super nice people and courteous. Fixed everything in a timely manner and even answered a few questions that I had. More

by codiwiley2007
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
Report | Print
Mar 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 08, 2024

Courteous and helpful Courteous and everyone was helpful and guided us in the right direction More

by beastmodelife4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 11, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 08, 2024

We have two Hondas and will not take them anywhere but to Frank Brown Honda Service. They always treat us nice and get us in and out as quickly as possible. Very nice service people. More

by Idakb
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Mar 08, 2024 -

Idakb responded

Frank Brown Honda delivers top notch service every time we have our Hondas serviced. We wont take them anywhere else for service.

Mar 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
1
...
8
9
10
...
413