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Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,390 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,390 Reviews of Frank Brown Auto and Truck Ranch - Service Center
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October 20, 2018
OUTSTANDING They guys are always up front. They take the time to make suRe you know your options. They have taken care of me for years and I never have to worry i They guys are always up front. They take the time to make suRe you know your options. They have taken care of me for years and I never have to worry if i am being ripped off More
by roycindywigington
Verified Customer
Helpful October 19, 2018
120k service Quick and courteous on the service of my car. Fair pricing and would recommend Tony and the rest of the service team to anyone out there. Quick and courteous on the service of my car. Fair pricing and would recommend Tony and the rest of the service team to anyone out there. More
by Mwalker05
Employees Worked With
Tony
October 18, 2018
Extremely excellent Excellent people and great service, they are a team and make sure you are comfortable. My car was serviced within a very timely manner thanks. Excellent people and great service, they are a team and make sure you are comfortable. My car was serviced within a very timely manner thanks. More
by Brandyb83
Employees Worked With
Terry
October 18, 2018
Outstanding service I regularly have my maintenance routine in here because all employees are very friendly and accommodating. They tell and suggest whats best for your I regularly have my maintenance routine in here because all employees are very friendly and accommodating. They tell and suggest whats best for your car . More
by Gj*kyle07
Employees Worked With
Tony viera or terry
October 18, 2018
Fairly good service Thanks for not making me wait. I like the pull up area for service in the shade. There was a little lack of communication between service & parts on Thanks for not making me wait. I like the pull up area for service in the shade. There was a little lack of communication between service & parts on arrival of ordered parts. More
by Cat
Employees Worked With
Sammy???
October 18, 2018
Service is good. I feel like they do a good job on my car and are honest. I would recommend to all my friends and family. Always happy with the service. I feel like they do a good job on my car and are honest. I would recommend to all my friends and family. Always happy with the service. More
by Honda12345
Employees Worked With
Tony
October 18, 2018
Great no pressure sales, quick service Very quick service, advised me of part needed, I declined, no pressure to make sale. All staff very friendly. Will return to this service center for m Very quick service, advised me of part needed, I declined, no pressure to make sale. All staff very friendly. Will return to this service center for my GMC needs. More
by Barnabyj2010
Employees Worked With
Dayne O'Reilly
October 15, 2018
Transmission service In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. More
by stanspears
Employees Worked With
October 15, 2018
First Maintenance Issue I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept rep asked why I didn't briing vehicle in at 5,000 miles. I told them this is the first scheduled maintenance notice. He advised Honda prefers to change oil every 5,000 miles and that if, under my extended maintenance agreement, I have a repair need at some future date, I might be challenged because I failed to change the oil at 5,000 miles. I asked why the vehicle computer failed to notify me of the oil change, and was told it doesn't report all regular service intervals. Following service, when I signed for my vehicle, the man at the service counter mde the same statement..... This really upset me! If the dealership requires maintenance at other intervals than that stated by the vehicle computer, why wasn't that called to my attention in a timely manner. This is the third new Odyssey I have purchased from Frank Brown, I have always had my Hondas serviced there, and I expect more professional support from them, or I would have had my vehicle serviced somewhere more convenient. (As a note: I do not consider this issue to be the fault of salesman Dan Bryant). I wish to add, that considering the considerable cost of the maintenance agreement, Frank Brown had better not ever attempt to deny maintenance coverage because I failed to have my oil changed at 5,000 miles! Robert Estes More
by rjestes3
Employees Worked With
Dan Bryant
October 15, 2018
Great experience and great car repair service Frank Brown Service Center took care of my car repair needs. Because they needed to keep my car gave me a liner car to use. Frank Brown Service Center took care of my car repair needs. Because they needed to keep my car gave me a liner car to use. More
by lheinrich
Employees Worked With
Ronnie Botello
