Frankfort Ford & Frankfort Lincoln

Would recommend to anyone. Great service and very polite and professional personnel. Always very helpful in recommending what needs to be done to keep our car in tip top shape. Great service and very polite and professional personnel. Always very helpful in recommending what needs to be done to keep our car in tip top shape. More

There a joke Do not go there there a joke joke still not fixed not happy at all they need to step up or close the door jokes Do not go there there a joke joke still not fixed not happy at all they need to step up or close the door jokes More

Engine misfiring I took my MKX in for service on Friday Oct. 20. I was called after their diagnostic and told how much it would cost. This dealership and service cent I took my MKX in for service on Friday Oct. 20. I was called after their diagnostic and told how much it would cost. This dealership and service center is always professional and efficient. More

Good people to work with Good work, wanted do more work than what was needed, but no pressure. Cost on service (oil change, ect) was higher than other ford dealership. Overall Good work, wanted do more work than what was needed, but no pressure. Cost on service (oil change, ect) was higher than other ford dealership. Overall well taken care of. More

Great Job! Worked my car in to get rear brake work in a couple days. Able to use a coupon I had received. Got a courtesy ride back home and back to pick up car Worked my car in to get rear brake work in a couple days. Able to use a coupon I had received. Got a courtesy ride back home and back to pick up car. Car was cleaned inside and outside. Appreciate the caring service and excellent job that is shown from scheduling, dropping off, work, clean up, and even paying. Thank you! More

Efficient! We purchased my Lincoln MKX exactly 4 yrs ago from Crossroads and coincidentally it was time for an oil change. They were able to schedule me within We purchased my Lincoln MKX exactly 4 yrs ago from Crossroads and coincidentally it was time for an oil change. They were able to schedule me within 48 hours, began immediately on my arrival and completed the inspection and tire rotation in about 45 minutes. Friendly and efficient! More

Small town dealership with personal service! Outstanding experience at Crossroads Ford. Worked with Michael Wainscott on a complicated deal. He truly went above and beyond to get the deal done fo Outstanding experience at Crossroads Ford. Worked with Michael Wainscott on a complicated deal. He truly went above and beyond to get the deal done for me, with assistance from Will Clark. I would highly recommend the folks at Crossroads Ford for your new/used car and service needs. an honest and high quality dealership. More

Major vehicle repair Outstanding assistance by Service Manager Steve Wooldridge and staff to correct a complex repair problem. Dealer responded promptly to inquiries with Outstanding assistance by Service Manager Steve Wooldridge and staff to correct a complex repair problem. Dealer responded promptly to inquiries with options and completed repairs in a reasonable time frame. Highly recommend this dealership and their very competent service department! More

Great Experience Had a noise in rear suspension of my 2013 Ford Edge. They lubed the top boots but said that the edges were known for this but was nothing wrong with Had a noise in rear suspension of my 2013 Ford Edge. They lubed the top boots but said that the edges were known for this but was nothing wrong with suspension. Dealt with Michael and he was very helpful and friendly. More

Complete Satisfaction Met all of my expectations. And helped me pair my cell phone to Synch after the connection was lost due to dead battery. Bob Lanham Met all of my expectations. And helped me pair my cell phone to Synch after the connection was lost due to dead battery. Bob Lanham More