Franklin Chrysler Dodge Jeep Ram

Service department is the best around. Always have a great experience when I come in for routine service. Thanks Seth and Callaway for your help! great experience when I come in for routine service. Thanks Seth and Callaway for your help! More

Had a great experience at Chrysler dodge and Jeep in Franklin Tennessee. Everybody that works there is professional, friendly and respectful when it comes to sales and service. I highly recommend this d Franklin Tennessee. Everybody that works there is professional, friendly and respectful when it comes to sales and service. I highly recommend this dealership to anyone looking to buy or have maintenance done on their vehicle. May The Lord Continue to bless this dealership and everybody that works there. Pastor Brian “Mr.Unbreakable” Warren More

Kap was extremely professional and helpful throughout the entire buying process! He helped me get payments towards my range and made sure to fix the scuff in the bumper! I will recommend family and friends t entire buying process! He helped me get payments towards my range and made sure to fix the scuff in the bumper! I will recommend family and friends to come here for their vehicles! More

Erin and Gregg did a very good job with oil service as it is not so easy to get to oil filter plus keeping oil off everything else when it is draing is not so easy to get to oil filter plus keeping oil off everything else when it is draing More

Lanre and Landon were awesome! They get the job done. Excellent customer service from those two. Most definitely proud of my decision because of those two. Excellent customer service from those two. Most definitely proud of my decision because of those two. More

Service writer Nicole Wilson was very pleasant, friendly personality, and extremely professional in correcting a rather large discrepancy on my bill for transfer case servicing. personality, and extremely professional in correcting a rather large discrepancy on my bill for transfer case servicing. More

BUYER BEWARE! Dishonest and no service after the sale. I have dealt with this auto dealer since I purchased a Jeep Grand Cherokee in November 2015, the only good encounter I have had with them i I have dealt with this auto dealer since I purchased a Jeep Grand Cherokee in November 2015, the only good encounter I have had with them is the day I bought my car. They promised me the moon to get the sale but have provided me with little service after the sale. What was provided was terrible. I wrote a bad review on them several years ago and a manager left a comment under for me to call so they could make things right, I did call and left messages, none were ever returned. Today is the last day I will ever have to deal with them. They are more dishonest than anyone I have ever done business with. When I purchased my vehicle I was sold several "add on" plans (I knew better). I strongly advise against purchasing a service agreement because even if you make and appointment and are the first one there for an oil change you will not get out of there in under 1 1/2 hrs, most likely it will be two or more, and good luck getting them to honor anything else they told you would be included. Their own salesmen don't even understand the products they are selling, they lie to get the sale, get their commission, and then they are done with you. Today I was told not to trust what they told me because their word is irrelevant, that I should have had a lawyer read over all of my paper work before signing it. Their own finance guy that sells warranties didn't even understand the warranty and I had another finance guy who also sells warranties at another dealership look over my contract and he couldn't understand why they were doing what they were doing. They have been misleading and dishonest since day one. Five years later, I am so glad my business with them is over. I know I will never be given the money that was promised to me but I do hope I can convince someone else to not make the same mistake I did. My Grand Cherokee has been great but I recommend any dealer other than the one in Franklin. I have used Columbia Chrysler Dodge Jeep Ram multiple times throughout the years and they are 5 star. I highly recommend the 30-minute drive south if you want honesty and top-notch customer service. I have used them multiple times when Franklin was unavailable or unwilling to help me. More

Very quick and easy oil change! They got me in before my appointment time and put within the hour! Very helpful, professional, & nice staff at this dealership appointment time and put within the hour! Very helpful, professional, & nice staff at this dealership More

Went in for service (oil change and antifreeze swap). Dalton took great care through the entire process. Seth worked out a package deal for the Antifreeze service and the Oil Change package. Parts Dept h Dalton took great care through the entire process. Seth worked out a package deal for the Antifreeze service and the Oil Change package. Parts Dept had the rear view mirror replacement and it was reasonably priced as well. This is the ONLY place I will take my Jeep Wrangler. Great place and great people. More

It was an easy process and C J Conklin made us feel right at home. There wasn't any pressure and having worked in the industry for several years, that is what you are looking for. Great place with nice peopl at home. There wasn't any pressure and having worked in the industry for several years, that is what you are looking for. Great place with nice people. More