Franklin Chrysler Dodge Jeep Ram

Went in for service (oil change and antifreeze swap). Dalton took great care through the entire process. Seth worked out a package deal for the Antifreeze service and the Oil Change package. Parts Dept h Dalton took great care through the entire process. Seth worked out a package deal for the Antifreeze service and the Oil Change package. Parts Dept had the rear view mirror replacement and it was reasonably priced as well. This is the ONLY place I will take my Jeep Wrangler. Great place and great people. More

It was an easy process and C J Conklin made us feel right at home. There wasn't any pressure and having worked in the industry for several years, that is what you are looking for. Great place with nice peopl at home. There wasn't any pressure and having worked in the industry for several years, that is what you are looking for. Great place with nice people. More

My experience with this dealership was exceptional. Kap and Alex in sales were very cordial and efficient. They made my wife and I feel at ease and no pressure.Stephen in finance explained everything in and Alex in sales were very cordial and efficient. They made my wife and I feel at ease and no pressure.Stephen in finance explained everything in detail and very cordial. I am a third time buyer at this dealership and rate them a strong 10. More

Henry was great. As a first-time car buyer, he made me feel comfortable, and he educated me on everything I should know about buying my first car. He made sure that I got the car that I really wanted. feel comfortable, and he educated me on everything I should know about buying my first car. He made sure that I got the car that I really wanted. More

I dropped my truck off at 8:00 am for an oil change. I was notified by email, text and a phone call when was ready. I had my truck back before noon. Service team was very friendly and professional. It was was notified by email, text and a phone call when was ready. I had my truck back before noon. Service team was very friendly and professional. It was a flawless experience. Jim More

Joe was awesome and he got me the car that I really wanted! He was personable and answered all of the questions that I had. wanted! He was personable and answered all of the questions that I had. More

Dealer service is cordial, efficient, and I will return. I purchased my Chrysler in 2017, a 2016 model and could not be more pleased with the comfortable, large, powerful 36 mpg car. I purchased my Chrysler in 2017, a 2016 model and could not be more pleased with the comfortable, large, powerful 36 mpg car. More

This review is specifically regarding the service department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep has been into the service department four different times to fix what one would consider a small issue.  Parts were not ordered at all, parts were ordered incorrectly, and communication was initiated by this dealership only after they had my Jeep for longer than initially stated - including, in one instance, overnight.  After filling out a survey halfway through this ordeal, expressing my displeasure, the dealer said they would install all of the correct parts and even detail my car, as a show of appreciation for all of the inconvenience I went through.  Neither of these things were done.  In fact, incredulously, another part on my Jeep was broken in the process of “fixing” the original issue.  The service manager blamed his staff and said he was “cleaning house” to make things better.  He promised that if I brought my Jeep in a final time, they would fix everything, they would detail it, and they would have a loaner for me, ready to go.  They did not detail my Jeep, and they did not have a loaner for me ready to go at my appointment time.  This time there was no employee to blame and it is clearly a direct reflection of the leadership at CDJR Franklin. More

My overall experience was exceptional. Joe in sales and Hannah in finance took great of me and made my whole experience very enjoyable. Great dealership! Hannah in finance took great of me and made my whole experience very enjoyable. Great dealership! More

Loved the great experience of my purchase thanks to my great salesman Joe Brooks. the process was so smooth and i never felt pressured at all during the buying process. great salesman Joe Brooks. the process was so smooth and i never felt pressured at all during the buying process. More