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Franklin Chrysler Dodge Jeep Ram - Service Center

Franklin, TN

4.4
108 Reviews
Call Service Center (615) 567-5241

108 Reviews of Franklin Chrysler Dodge Jeep Ram - Service Center

Sort by
February 21, 2023

Showed up early for my appointment and was greeted by Terrence D. Had me in and out quickly. Great personality! More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance Dunlap
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Feb 23, 2023 -

Franklin Chrysler Dodge Jeep Ram responded

Kimberly, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful 1
February 20, 2023

Great service from FCDJR! This is my 3rd Jeep that I have taken to them for service. Service is always fast and I have always had great experience with them. Honest and Dep More

by cmock422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Page Moore
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Feb 22, 2023 -

Franklin Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words about your experience here at Chrysler Dodge Jeep Ram Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Helpful
January 25, 2023

Great people with a great service department. Paige is very helpful as well as Derek. More

by Vincegrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige, Derek Sanders
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Jan 27, 2023 -

Franklin Chrysler Dodge Jeep Ram responded

Vincegrice, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
January 23, 2023

The best service department we have ever used! Very friendly employees plus very helpful. Very clean waiting area with great coffee! More

by glorialynne193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige
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Jan 25, 2023 -

Franklin Chrysler Dodge Jeep Ram responded

Glorialynne193, thank you so much for your feedback about Chrysler Dodge Jeep Ram Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

Helpful
January 02, 2023

Paige was very informative and personable. Answered all of my questions and kept me informed while I waited for the repair of my Jeep Wrangler. The repair was done in a timely manner and I w More

by shtwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige Moore
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Jan 04, 2023 -

Franklin Chrysler Dodge Jeep Ram responded

Shtwo, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
December 19, 2022

Wonderful people and they checked all necessary checks for my car and they did great job!! More

by Amar M Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Amar M Singh, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
December 13, 2022

Working with Brandon had been a real joy. He is professional, prompt, thoughtful, has great follow up, and always goes the extra mile. He is exceptional, and we will absolutely work with him More

by boyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Watters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Boyles, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
November 16, 2022

Adam in the service department was fantastic to work with. He explained things about my truck that I never would have known. More

by Backstageaviation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Backstageaviation, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
November 07, 2022

There was a misunderstanding about my service request. An appeal to the service manager resulted in a prompt response and action by the service department that went beyond my expectations. Special thank More

by dlmay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Watters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

Dlmay, we're glad to hear our staff took such great care of you! Here at Chrysler Dodge Jeep Ram Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Helpful
November 07, 2022

Service was quick and good with a Tire rotation and oil change took less than 45 minutes. More

by jfair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hargrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Franklin Chrysler Dodge Jeep Ram responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Chrysler Dodge Jeep Ram Franklin. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

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