Carl Perry

Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be tol The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be told "sorry the part wasn't in stock" when they knew what the issue was up front? Do you enjoy having your Chrysler product recalled multiple times? Do you like calling the dealer for a recall with the engine light on and being told "Earliest I can get you in is in 2 months. Does that work?" If you reply no, they will offer "You can drop the car off indefinitely and we will try to look at it earlier." If you say "Can I get a loaner?" They will laugh in your face and say of course not. If you like this things, then this is the dealership for you. I will never buy another car from this dealer though. More

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There was a misunderstanding about my service request. An appeal to the service manager resulted in a prompt response and action by the service department that went beyond my expectations. Special thank An appeal to the service manager resulted in a prompt response and action by the service department that went beyond my expectations. Special thanks to Carl Perry and Jay Watters for the personal attention they gave my Jeep. More

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Michael Bolling was an excellent sales advisor, who facilitated an amazing experience. The inventory on hand at the dealership was awesome and provided several options. However, it was Mike's patienc facilitated an amazing experience. The inventory on hand at the dealership was awesome and provided several options. However, it was Mike's patience and knowledge that allowed me to pick my new Jeeps. Highly recommend Franklin CDJR and be sure to ask for Michael Bolling. More

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