Jay Watters

Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be tol The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be told "sorry the part wasn't in stock" when they knew what the issue was up front? Do you enjoy having your Chrysler product recalled multiple times? Do you like calling the dealer for a recall with the engine light on and being told "Earliest I can get you in is in 2 months. Does that work?" If you reply no, they will offer "You can drop the car off indefinitely and we will try to look at it earlier." If you say "Can I get a loaner?" They will laugh in your face and say of course not. If you like this things, then this is the dealership for you. I will never buy another car from this dealer though. More

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Working with Brandon had been a real joy. He is professional, prompt, thoughtful, has great follow up, and always goes the extra mile. He is exceptional, and we will absolutely work with him He is professional, prompt, thoughtful, has great follow up, and always goes the extra mile. He is exceptional, and we will absolutely work with him again. More

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There was a misunderstanding about my service request. An appeal to the service manager resulted in a prompt response and action by the service department that went beyond my expectations. Special thank An appeal to the service manager resulted in a prompt response and action by the service department that went beyond my expectations. Special thanks to Carl Perry and Jay Watters for the personal attention they gave my Jeep. More

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I had a great experience with the service department. They resolved my issues more quickly and inexpensively than I expected. They resolved my issues more quickly and inexpensively than I expected. More

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1st time here & was super impressed w/friendliness & timeliness. Also a very nice lounge area! timeliness. Also a very nice lounge area! More

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Worst experience I've ever had. Was traveling through Tennessee on my way to my home state and my car wouldn't start. Called the closest dealer which was this place. explained my is Was traveling through Tennessee on my way to my home state and my car wouldn't start. Called the closest dealer which was this place. explained my issue and they assured me they could help. I offered to leave my car with them for the day so they had plenty of time to get it done. Turns out a recall needed to be performed (amp was draining the battery). It was a 20 minute recall. 5 hours go by and I get a call at 4pm that they didn't have time to get my car in (still had until 6 o'clock and they already called it a day) So I was stuck in Tennessee for an extra night.. next day comes around and was told my car would be done by noon. It was not. it was not complete until around 4ish. Finally head back home and next day my car wouldn't start again. So I took it to my local dealer and they informed me that the recall was never even performed. I had a Repair order stating it was and it was actually not. All they did was replace the battery and claim it under warranty. My local dealer performed the recall and I have not had an issue since. I spoke to the manager, Seth, and he had no sympathy what so ever. Its been about a month now and nothing was done to make up for my time wasted in Tennessee and for lying about the recall being done even though they said they would make it up to me. They wonder why they have a 3 star rating on google. This is probably why. UPDATE. The General manager and the owner are IMPOSSIBLE to get a hold of so if you need anything don't bother. Also beware if you fill out your Survey from the manufacturer YOU WILL get a harassing text message from the service manager. And even though they make promises he also admitted that he never planned to follow up on that promise :) More

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I had a tremendous experience with Franklin Jeep , especially my service contact , Jay Watters. I was very pleased from start to finish. especially my service contact , Jay Watters. I was very pleased from start to finish. More

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Jay was fantastic in the Service Department and took excellent care of me. He is genuine, sincere, attentive, and customer-focused! excellent care of me. He is genuine, sincere, attentive, and customer-focused! More

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