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Franklin Ford

Franklin, MA

Overview
Employees
Reviews
Vehicles
4.6
316 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA. We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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175 East Central Street

Franklin, MA

02038

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Showing 316 reviews

July 12, 2026

Ann is wonderful about reaching out keeping customers informed. She's friendly, compassionate and knowlegeable More

by DONNAPULEO7
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2026 -

Franklin Ford responded

Thank you for the review, Donna! We're so glad Ann was able to assist you!

July 06, 2026

Bill was just seriously amazing thoughtful followed up several times took the time to listen More

by FBROOKS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
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Jul 06, 2026 -

Franklin Ford responded

We are so glad that the team took great care of you! Thank you for trusting us!

June 29, 2026

Service is always thoughtful and recalls and other things that might not be thought about as a customer are taken care making for fewer more effective trips. Very competitive pricing on tires as well. More

by CHRISROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Franklin Ford responded

We are so glad that Amanda and the team took great care of you Chris! Thank you for trusting us with your service needs!

June 29, 2026

I brought truck in for service and I got it back with more problems than I had before I took it there. More

by STLATHROP13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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June 28, 2026

Pick up and drop off service is always great. Work was thoroughly explained to me as well. More

by debrajeanwhite
Recommend Dealer
Yes
Employees Worked With
Service dept - Bill
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Jun 29, 2026 -

Franklin Ford responded

We are so glad that the service team took great care of you! Thank you for taking the time to leave us a review!

June 25, 2026

Great place. Warm welcome, honest salesman. Finance team was superior Ford Bronco sasquatch edition rules More

by Tharker69
Recommend Dealer
Yes
Employees Worked With
Sergay
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Jun 29, 2026 -

Franklin Ford responded

We are so glad that you love your new Bronco! Thank you for trusting our team to take great care of you!

June 25, 2026

Easy to work with. Friendly staff and flexible with drop off and pick up times. More

by Memoussa
Recommend Dealer
Yes
Employees Worked With
A lovely woman with short, blonde hair checked me in and either Mike or mark signed me out. Two very kind and helpful folks.
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Jun 25, 2026 -

Franklin Ford responded

We are so glad that the Franklin Ford team took great of you! We look forward to assisting you again when you need our assistance!

June 24, 2026

Franklin Ford makes servicing the car easy with valet service when needed and regular oil changes at our home. Very convenient! More

by PSDORT33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Sotherland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Davis
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Jun 24, 2026 -

Franklin Ford responded

Thank you for taking the time to leave us a review! We are so glad that the team could assist you in the comfort of your home!

June 24, 2026

Valet service plus $1,500 service. Excellent Service was of the finest and very very professional More

by jmbianchini
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 24, 2026 -

Franklin Ford responded

Thank you for trusting our team with your vehicle's service needs! We are glad that Mike and the Franklin team took great care of you!

June 23, 2026

Always polite I also got a free air freshener, I appreciated it and the friendliness. More

by LUCKYLANAGAN
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Jun 23, 2026 -

Franklin Ford responded

Thank you for trusting our team to service your vehicle! We hope you enjoy your new air freshener!

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