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Franklin Ford
Franklin, MA
272 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 272 reviews
June 05, 2026
I enjoyed finding the right truck reviewing it with my dealer and making the purchase. Thank you very much. dealer and making the purchase. Thank you very much. More
by stslaman
Verified Customer
June 05, 2026
Ann was very helpful and explained the process and was the reason for a pleasant experience. Still very unhappy with the sales part of Franklin Ford but and Ann was very nice the reason for a pleasant experience. Still very unhappy with the sales part of Franklin Ford but and Ann was very nice More
by RBRESSLER
Employees Worked With
June 04, 2026
Fast good i like all of the people ive meet there all evey nice thanks evey nice thanks More
by emaycock25
Employees Worked With
June 03, 2026
I have up on this device center a couple of years ago. I decided to give them another try for a recall item. I wasted my time and now for sure, I'll never be back. I decided to give them another try for a recall item. I wasted my time and now for sure, I'll never be back. More
by DBOENDICOTTPAINTING
Employees Worked With
Service department
June 02, 2026
Dropping off the car, Bill knew exactly what was needed and kept me informed of what was happening along the way, while I got my morning walk in and then caught up on some work. Thank you for a nice visit. and kept me informed of what was happening along the way, while I got my morning walk in and then caught up on some work. Thank you for a nice visit. More
by Roger49
Employees Worked With
Bill
June 02, 2026
Ann was a pleasure to work with as always. I highly recommend her to anyone looking for repairs I highly recommend her to anyone looking for repairs More
by Brialexander89
June 02, 2026
Our experience with Franklin ford has always been great. They don’t play any tricky games and gave us a fair trade in value for our work trucks. Highly recommend! They don’t play any tricky games and gave us a fair trade in value for our work trucks. Highly recommend! More
by OFFICE33
June 02, 2026
They are great with service. They always keep me up to date each step of the way when they have my car and what needs to be done. They always keep me up to date each step of the way when they have my car and what needs to be done. More
by MICHELLE@BLUESTORMS.COM
Employees Worked With
June 02, 2026
A pleasure to do business with . They took care of all necessary recalls and preventative maintenance on my vehicle They took care of all necessary recalls and preventative maintenance on my vehicle More
by Sboucher22
Employees Worked With
June 02, 2026
Friendly and knowledgeable thank you didn’t have to wait long and part came in before they said it would long and part came in before they said it would More
by david.h.edwards
Employees Worked With
Other Employees :
Dylan Roche
