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Franklin Ford

Franklin, MA

Overview
Employees
Reviews
Vehicles
4.6
316 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA. We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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175 East Central Street

Franklin, MA

02038

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Showing 316 reviews

June 22, 2026

Staff is always very courteous and informative I was taken on time and work was completed in a timely manner More

by DOUGPETERSON21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2026 -

Franklin Ford responded

Thank you for trusting us with your vehicle Doug! We are glad that Amanda and the team took great care of you!

June 21, 2026

Personable people. Organized with all our paperwork. Detailed helpful with extra accessories on the new vehicle More

by MKINNEAR25
Recommend Dealer
Yes
Employees Worked With
Brian
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Jun 22, 2026 -

Franklin Ford responded

We hope you enjoy your new vehicle! Thank you for trusting our team for your purchasing needs!

June 21, 2026

Professional knowledgeable detailed Kink Kind the place I want to go Too many words foe me More

by MKINNEAR25
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 22, 2026 -

Franklin Ford responded

We are so glad that Mike and the Franklin Ford team took great care of you! We look forward to assisting you again!

June 21, 2026

Always friendly, accommodating and gets the work done correctly without pushing unnecessary services Efficient and good work More

by jlaalk
Recommend Dealer
Yes
Employees Worked With
Mike
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Jun 22, 2026 -

Franklin Ford responded

Thank you for trusting us with your service needs! We are so glad that Mike and the team took great care of you!

June 21, 2026

Service department is the BEST around! ! They always are able to help right away and will work on getting your repair completed More

by AV58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Sotherland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service is the BEST
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Jun 22, 2026 -

Franklin Ford responded

Thank you for trusting our team with your service needs! We appreciate your business!

June 21, 2026

Kept me informed , Felt at times maybe we're making repair sound worse then it was More

by dob5610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hutchins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 21, 2026

Fast convenient service. Pick up and delivery is the best! Sabrina is a very nice representative of your dealership More

by psldcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2026 -

Franklin Ford responded

We are so glad that Sabrina took great care of you at Franklin Ford! We look forward to assisting you again!

June 19, 2026

They are great to work with Love the mobile service They are great to work with love the Mobil service. The tech technician was fantastic. More

by BMULV2003
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 22, 2026 -

Franklin Ford responded

We are so glad that the mobile team was able to be helpful! We look forward to helping you again in the future!

June 19, 2026

Service was easy and all issues were identified and fixed quickly. Overall a good experience. More

by sean@rentul.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2026 -

Franklin Ford responded

Thank you for trusting our team with your service needs Sean! We look forward to assisting you again in the future when you need us!

June 18, 2026

Extremely friendly, helpful, with great communication. He explained everything clearly and was very knowledgeable. Thanks More

by JHEALEY28
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Jun 19, 2026 -

Franklin Ford responded

We are so glad that Bill was helpful! Thank you for trusting our team for your needs!

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