Back

Franklin Ford

Franklin, MA

4.6
272 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA. We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
Contact Dealership

175 East Central Street

Franklin, MA

02038

Directions

By Type

Showing 272 reviews

June 05, 2026

I enjoyed finding the right truck reviewing it with my dealer and making the purchase. Thank you very much. More

by stslaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergey 5
Jun 08, 2026 -

Franklin Ford responded

Thank you for leaving us a review! We hope you enjoy your new truck and look forward to assisting you again the future when you are ready!

June 05, 2026

Ann was very helpful and explained the process and was the reason for a pleasant experience. Still very unhappy with the sales part of Franklin Ford but and Ann was very nice More

by RBRESSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Franklin Ford responded

To whom it may concern, we are sorry to hear that there was an issue with sales but glad to hear Ann was able to make up for it! If you would care to share your feedback we would be glad to listen and see if we can do anything to reconcile it. Please call 781-62-4200 and ask for Dylan.

June 04, 2026

Fast good i like all of the people ive meet there all evey nice thanks More

by emaycock25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Franklin Ford responded

Thank you for leaving us a review! We are so glad that Amanda and the Franklin Ford team were helpful!

June 03, 2026

I have up on this device center a couple of years ago. I decided to give them another try for a recall item. I wasted my time and now for sure, I'll never be back. More

by DBOENDICOTTPAINTING
Recommend Dealer
No
Employees Worked With
Service department
Jun 05, 2026 -

Franklin Ford responded

We are sorry to hear about your recent experience and can assure you that this is not how we intend to do business. If you would like to share the details of your recent experience we would be glad to listen and see if we could do anything to help. Please call 781-762-4200 and ask for Dylan.

June 02, 2026

Dropping off the car, Bill knew exactly what was needed and kept me informed of what was happening along the way, while I got my morning walk in and then caught up on some work. Thank you for a nice visit. More

by Roger49
Recommend Dealer
Yes
Employees Worked With
Bill
Jun 02, 2026 -

Franklin Ford responded

Thank you for trusting us with your vehicle! We are so glad that Bill took great care of you and we look forward to assisting you again in the future!

June 02, 2026

Ann was a pleasure to work with as always. I highly recommend her to anyone looking for repairs More

by Brialexander89
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Hutchins
Jun 02, 2026 -

Franklin Ford responded

We are so glad that you had a great experience with Ann! Thank you for taking the time to leave us a review!

June 02, 2026

Our experience with Franklin ford has always been great. They don’t play any tricky games and gave us a fair trade in value for our work trucks. Highly recommend! More

by OFFICE33
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergey Fedosov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Franklin Ford responded

Thank you for your kind review! We are so glad that George and the team took great care of you and your work trucks. We look forward to assisting you again in the future!

June 02, 2026

They are great with service. They always keep me up to date each step of the way when they have my car and what needs to be done. More

by MICHELLE@BLUESTORMS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Franklin Ford responded

Thank you for your review Michelle! We look forward to assisting you again in the future!

June 02, 2026

A pleasure to do business with . They took care of all necessary recalls and preventative maintenance on my vehicle More

by Sboucher22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Franklin Ford responded

Thank you for your kind review! We are so glad that Amanda took great care of your vehicle!

June 02, 2026

Friendly and knowledgeable thank you didn’t have to wait long and part came in before they said it would More

by david.h.edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Sotherland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Alpert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Roche
Jun 02, 2026 -

Franklin Ford responded

Thank you for leaving us a review David! We appreciate your patience and for trusting us to take care of you!

2
...