Franklin Ford

I bought a f150 5 liter 8. Brand new. Engine uses oil first consumption test i asked for they did not do next time i checked oil level it was noticeably down. They said it was Brand new. Engine uses oil first consumption test i asked for they did not do next time i checked oil level it was noticeably down. They said it was less than a quart between oil changes. They did some stuff that has nothing to do with oil consumption. Said it was was in spec according to ford. I will not buy another ford an definatley not from them. I have not be back in fact i am looking to replace with a chevy More

Looked for a new Explorer for my wife. Reached out to Ron at Franklin Ford. Selected a vehicle, took it for a test drive. George gave us a generous trade offer. Purchased the vehicle. No p Reached out to Ron at Franklin Ford. Selected a vehicle, took it for a test drive. George gave us a generous trade offer. Purchased the vehicle. No pressure, no hassle. This is the 3rd vehicle (2nd in 2 months) that we have purchased through Ron at the dealership. Other family members have purchased from Ron as well. Consummate professional. He went over all the options from bumper to bumper on the vehicle. Answered all our questions about the new Explorer. Very helpful. Highly recommend this dealership. More

Excellent experience purchasing new Mavarick at Franklin. Transparent and no hassle or pressure. Salesman Serjev was a pleasure to deal with.nobhidden fees or costs. Very pleased and satisfied and highly Transparent and no hassle or pressure. Salesman Serjev was a pleasure to deal with.nobhidden fees or costs. Very pleased and satisfied and highly recommend More

Great car buying experience. Service was excellent from start to finish. Sergey was very good. Service was excellent from start to finish. Sergey was very good. More

Mike S had a temper tantrum and refused to release my car to me because I showed up about 2 minutes after closing. A salesman brought me into the service department to see if they were still there so I could to me because I showed up about 2 minutes after closing. A salesman brought me into the service department to see if they were still there so I could get my car. Things happen and I was late. I was understanding and appreciative of the help from the salesman and told him I would understand if I couldn’t get it. He went and asked Mike for help and Mike was screaming so loudly out back that I heard every word. It could have gone smoothly but clearly Mike had had a terrible day. Or week. Or year. Or life…that led to him loosing it and screaming like a crazy person that he wouldn’t help me because he was done and he doesn’t get overtime. Stay classy, Mike! Looking forward to having my vehicle serviced anywhere else but here. More

The sales dept. and the service and parts dept. are great and they even come to your home for certain items that need repair. Prices are Great ! I like the fact that and the service and parts dept. are great and they even come to your home for certain items that need repair. Prices are Great ! I like the fact that it is a smaller dealership that has everything you need to buy and service a vehicle. Staff is very friendly. More

Fast, responsive, and accommodating service. Top Notch! Best ford dealer in the area. You can find no better service department. Top Notch! Best ford dealer in the area. You can find no better service department. More

Almost every time I have gone in for a service, I’m there forever even for an oil change, we’re talking HOURS. Today went for an oil change and a quote for a fog light out. An hour and half after my appointm forever even for an oil change, we’re talking HOURS. Today went for an oil change and a quote for a fog light out. An hour and half after my appointment they came out saying the issue wasn’t the bulb either the socket of wiring. $180 to diagnostic fee.. said diagnostic is an hour… completely xx. The waiting wasted an entire day, kept saying an hour an hour. Finally after waiting for 4 hours I said I was leaving having someone pick me up. It wasn’t ready until almost 7 hours later!! Then we get the look at the vehicle and clip for the bumper was clearly broken… this is not the 1st time having a repair done here and it not being done correctly after having the vehicle all day. DO NOT RECOMMEND THIS SERVICE DEPARTMENT! More

Jason was awesome! Easiest car buying experience I have ever had! I would highly recommend Franklin Ford to anyone looking for a new car! Easiest car buying experience I have ever had! I would highly recommend Franklin Ford to anyone looking for a new car! More