Franklin Sussex Auto Mall

Fast friendly service in the service center. Service was done sooner than they quoted me. They were also able to get my vehicle in for service in a timely manner. in the service center. Service was done sooner than they quoted me. They were also able to get my vehicle in for service in a timely manner. More

Relaxed, no pressure experience Had a great visit, was just looking, and talked to the Salesman Kyle for a bit. Being in sales for over 15 years I am always uneasy around salespeople Had a great visit, was just looking, and talked to the Salesman Kyle for a bit. Being in sales for over 15 years I am always uneasy around salespeople in general Kyle was excellent, a resource for me to ask questions and understand various options. Overall very pleased with the sales process, the financial folks and they gave me a decent price for my trade-in. I would certainly recommend them to friends and family. More

Excellent buying experience. This is the third Jeep Grand Cherokee that I have purchased from FS Automall and the second from Lisa Drake. The whole process took less than two hou This is the third Jeep Grand Cherokee that I have purchased from FS Automall and the second from Lisa Drake. The whole process took less than two hours from the time we walked in till the time we drove away with our new Jeep. More

Great Sales Experience. I recently purchased a vehicle for mother from Franklin Sussex Automall, Steve was a great salesman and knew about the product he was selling. Also wh I recently purchased a vehicle for mother from Franklin Sussex Automall, Steve was a great salesman and knew about the product he was selling. Also when I had asked about a spare tire/donut and jack/lug wrench was able to get a quote right away and have it to the dealer the very next day. Rob with finance was also very good with finishing up the sale, the warranty that was offered 10 years/100,000 mile bumper to bumper was very reasonably priced. Thanks again. More

Happy Customer Recently leased a vehicle from Franklin Sussex. My salesperson, Brian, took the time to go over all of the features of the vehicle and explained every Recently leased a vehicle from Franklin Sussex. My salesperson, Brian, took the time to go over all of the features of the vehicle and explained everything in detail. Rob in finance was great as well. If you're looking for a pleasant, relaxed, experience, I would highly recommend going to see Brian & his team. More

Horrible!!! They ran my credit 7 times for one application and were not even able to help me get into the car I wanted. Now, my credit is ruined because of those They ran my credit 7 times for one application and were not even able to help me get into the car I wanted. Now, my credit is ruined because of those hard inquiries on my report so even if I go to another dealership I would have high interest. I've financed 2 cars and NEVER has a dealership ran my credit 7 times in one day for one car purchase. That is insane!!! When they were finally done they tried to put me in some high mileage older car than I currently have that no one wanted!!! It is not even listed on their website for inventory but they tried to tell me that'she the only car the bank would approve me for. Yeah right!!! That's a junk car no one wants and they can't sell so they try to force it on you as if you're that desperate. Bottom line, take your business elsewhere unless you want a major dent in your credit from hard inquiries. More

Freindly, relaxed, buying experience. Dealership allowed time for us to make decision. No pressure to "sign up now", very open and helpful. Got the exact truck wanted and saved a bunch Dealership allowed time for us to make decision. No pressure to "sign up now", very open and helpful. Got the exact truck wanted and saved a bunch of money. Some of the savings was due to the time we took to decide as additional company rebates became available. More

Happy Excellent. Took longer than planned but it's typical for any service. Oil in truck was changed like I wanted. Nothing more to say. Now I need to make Excellent. Took longer than planned but it's typical for any service. Oil in truck was changed like I wanted. Nothing more to say. Now I need to make it twenty five words long. I think I got to the minimum More

Great Service I was there for an oil change and Scott told me it's time for a tune up. I appreciated that because I am alone now and would not have thought to ask I was there for an oil change and Scott told me it's time for a tune up. I appreciated that because I am alone now and would not have thought to ask about that. Scott is very professional, friendly and a truly caring gentleman. I feel that I am in good hands with your dealership. More

Freindly, good deal Nina was very friendly and did not pressure us to make a decision. She gave us a very good price for our trade in and allowed us to take a few test dr Nina was very friendly and did not pressure us to make a decision. She gave us a very good price for our trade in and allowed us to take a few test drives. More