Franklin Sussex Auto Mall

Best Dealer Experience This was one of the best experiences I have had with a car dealership. The sales staff and managers were focused on providing me with a great customer This was one of the best experiences I have had with a car dealership. The sales staff and managers were focused on providing me with a great customer experience. I felt they truly cared and treated me with respect I would highly recommend this dealership More

Service Good service. Just would like a little more detail of what the diagnosis is othervtgen that good servicei. Was given a rental car. Which was a good th Good service. Just would like a little more detail of what the diagnosis is othervtgen that good servicei. Was given a rental car. Which was a good thing More

I bought a great vehicle at a reasonable price! The salesman was very patient as we test drove quite a few vehicles and answered all my questions. Everyone was very helpful at the time of sale. The salesman was very patient as we test drove quite a few vehicles and answered all my questions. Everyone was very helpful at the time of sale. More

Excellent service Came in for an oil change. Everything was done in a timely fashion. They also checked my rear door which was making a noise when opening/closing. Came in for an oil change. Everything was done in a timely fashion. They also checked my rear door which was making a noise when opening/closing. Found nothing wrong. More

Horrible AVOID like the Plague!!! We bought 2 Jeeps from Franklin-Sussex Automall and they were HORRIBLE with the cars (Had major problems) , The Service guy J AVOID like the Plague!!! We bought 2 Jeeps from Franklin-Sussex Automall and they were HORRIBLE with the cars (Had major problems) , The Service guy Jim is a complete nasty jerk, the managers also suck....NEVER again. Then found John W at Precision, what a GREAT and caring guy, helped us get as much as possible for our 2 "LEMONS" from FSAM. Met the MGR Jim also a GREAT guy. This is a FANTASTIC, HONEST,and CARING dealership with only the BEST cars possible...WELL worth a few more $$ if so..... More

Great The staff at Franklin Sussex auto mall is terrific at what they do. Sam is the best sales man they have and Rob in financial services is the best as w The staff at Franklin Sussex auto mall is terrific at what they do. Sam is the best sales man they have and Rob in financial services is the best as well More

Great salesman Steven Romain fast and friendly service What a great experience we just had in and out in no time got us everything we wanted and more. Love our new ram 1500 big horn What a great experience we just had in and out in no time got us everything we wanted and more. Love our new ram 1500 big horn More

Satisfied I negotiated over the phone because I knew the car I wanted. Once we agreed on a price I came into sign the paperwork. I was in and out of the dealer I negotiated over the phone because I knew the car I wanted. Once we agreed on a price I came into sign the paperwork. I was in and out of the dealership in 1 1/4 hours. Which was so nice. More

Over & Above!! I can't say enough good things about everyone at this dealership. Even employees not working on my deal were extremely friendly and accommodating doin I can't say enough good things about everyone at this dealership. Even employees not working on my deal were extremely friendly and accommodating doing my visit. Brian was my sales associate and he was very knowledgeable on the brand and showed interest in what I wanted to accomplish. Nina was honest and open and helped point me in the right direction. Her warm approach comforted me during what can be an overwhelming process. Kevin was my initial contact and assured me I was in great hands and he was right. All around, an amazing experience and I will forever be loyal to this dealership. I have already spoke so highly of all of the associates and recommended this dealership and those who helped me out. Looking forward to years of business with what felt like a new family! Thanks Franklin Sussex! And a special thanks to Brian, Nina & Kevin! More

LISA DRAKE IS FANTASTIC LISA ALWAYS HELPED ME .SHE IS A GOOD SALES PERSON , ALL THE PEOPLE THERE ARE FRIENDLY AND HELPFUL.. LISA KNEW I NEEDED MORE ROOM FOR GROWING FAMILY S LISA ALWAYS HELPED ME .SHE IS A GOOD SALES PERSON , ALL THE PEOPLE THERE ARE FRIENDLY AND HELPFUL.. LISA KNEW I NEEDED MORE ROOM FOR GROWING FAMILY SHE IS WONDERFUL. I LOVE MY DODGE JOURNEY. More