Franklin Sussex Auto Mall

best price for new car anywhere WE traveled 40 miles to this dealership with the promise that they would beat any deal we had been offered. I would have been upset to travel almost a WE traveled 40 miles to this dealership with the promise that they would beat any deal we had been offered. I would have been upset to travel almost an hour each way for them not to keep their word . Guess what they did no double speak no salesmen BS the beat my local dealers by a lot making my trip worth my while and the process was painless. If I buy another Jeep it would be from this dealership More

The ultimate car buying experience!! Billy is a top notch salesman, the best of the best! This was the third car we bought from Billy and the seventh overall bought from Franklin Sussex A Billy is a top notch salesman, the best of the best! This was the third car we bought from Billy and the seventh overall bought from Franklin Sussex Automall. When I contacted Billy about getting out of my current lease and into a Grand Cherokee Altitude, I knew he was the man for the job. Just like every other experience in dealing with Billy, this time was no different. He was quick, efficient, and professional from start to finish. Once again I will recommend Billy to anyone interested in a new or pre-owned vehicle. More

Pleasant experience Not the typical car buying experience. Treated us like they want our business now and in the future. Sales person was very helpful and no hidden fee Not the typical car buying experience. Treated us like they want our business now and in the future. Sales person was very helpful and no hidden fees. More

Great Team I would rather get my vehicle serviced at the dealer then the quick lube places I can count on them to use original parts and supplies The staff I would rather get my vehicle serviced at the dealer then the quick lube places I can count on them to use original parts and supplies The staff is great and would recommend them any day More

Fast and efficient Quick in and out and thanks for the ride to work! It is most appreciated and friendly. Love my Jeep every day I drive it. Quick in and out and thanks for the ride to work! It is most appreciated and friendly. Love my Jeep every day I drive it. More

Inquiring about Challenger My son and I went into the dealership and was inquiring about a challenger and they gentleman looked at us like we had three heads. He was so rude an My son and I went into the dealership and was inquiring about a challenger and they gentleman looked at us like we had three heads. He was so rude and was no help. This past Monday I was at the State Fair and I stopped by the FSAM booth to look at the Jeep Renegade that I'm interested in. I was the only one there, and the gentleman working the tent did not even acknowledge me. I will NOT go back for a third snub from this dealership. The lost out on two sales. Challenger and Renegade. JO Newton NJ More

No customer service above salesperson Let me start by saying I have never bought or owned a Chrysler product, I am a GM guy through and through. But... GM has left a bad taste in my mouth Let me start by saying I have never bought or owned a Chrysler product, I am a GM guy through and through. But... GM has left a bad taste in my mouth for several years so I figured it was time for a change... So after seeing the countless commercials on TV I drove right past Warwick Dodge and went to Franklin Sussex Auto Mall. While browsing in the parking lot and being ignored a few times, Sheena, asked me if I needed any help. She is the ONLY good thing about this dealership. She worked very hard to satisfy a guy who is hard to please. I went looking for a truck but with my average credit score it was unaffordable. She told me about the 200, which I thought was a lesser car. Boy was she right, I drove a BEAUTIFUL 200c AWD and was thoroughly impressed. So we started to deal... We came to a verbal agreement, I was told to clean out my car and they would be prepping my new car. Then I had to run an errand, about five minutes after leaving I received a call from Mike who said that I was approved but needed to pay $80.00 dollars more a month! I said no way... I feel like i was baited and switched... Sheena has not given up and has tried to make a deal to no avail. I feel this dealers advertising is deceptive, their one ad on TV said they were offering up to $2000.00 more on your trade in then any dealership. They have offered me $2000.00 less then the Chevy dealership and even though it was pointed out to Mike he said that he had given me every rebate he could to make up for it like he was doing me a favor, but aren't the rebates due to me anyway? They have continually asked me for more money without making any other offers on my vehicle. Also, I received an automated call from Kevin H. yesterday with a "direct" number to call him with any problems. I called back immediately and was put right to voicemail and to a full mailbox where I couldn't leave a message. So I went to the website and left a message about this same issue and asked for Kevin to call me. To this minute Kevin has not called me, and I know he got the message because magically his voicemail is open now but only rings. Shady? I was hoping to find a dealership that I could lease cars from until at least I retire in 13 years... So for just a couple thousand dollars they lost a potential 4-5 car leases just from me over the years, doesn't sound like forward thinking to me... Can anyone recommend a good dealership? More

Service Team Joe and the crew were thorough and efficient. It was most appreciated. Joe provided consistent feedback without prompting or follow-up on my part. Sea Joe and the crew were thorough and efficient. It was most appreciated. Joe provided consistent feedback without prompting or follow-up on my part. Season Pro! More