Franklin Sussex Auto Mall

What a great experience! In 2010 due to the economic downturn our family was forced to close our business. Since then we have been in credit recovery. We reached the point whe In 2010 due to the economic downturn our family was forced to close our business. Since then we have been in credit recovery. We reached the point where we really needed a good vehicle and 4WD. FSAM treated us with respect and helped us finance the vehicle of our dreams. Our sales rep Brian, Brit at the reception desk, Joe the closer, Mike in financing, and Bill Snouffer are awesome. We got the royal treatment through every step of the process. Thank you so much! More

Best Car Buying Experience I Ever Had Leasing a car from Franklin Sussex was a pleasure compared to other dealers I checked. First of all they have an extensive inventory of vehicles. Leasing a car from Franklin Sussex was a pleasure compared to other dealers I checked. First of all they have an extensive inventory of vehicles. They had exactly the car I wanted with the exterior color and interior color in leather I preferred. We settled on a price over the phone and I went to the dealer the next morning and closed the deal exactly as we agreed on the phone. My salesman was Sam Nazarro who was very knowledgeable and very professional in closing the deal No funny business about changing the numbers or trying to sell me extras I didn.t want ( Something I experienced with other dealerships I had visited before Franklin/Sussex). All told I think I was driving home with my new Jeep about 2 and 1/2 hours after setting foot in the showroom. That included a test drive, credit check ,car prep and delivery. This dealership is over an hour from my home but well worth the trip. I highly recommend this dealership and especially Sam Nazarro. Ask for him. You won't regret it. More

the same old story-courteous, knowledgeable & helpful recall work -i was given an appointment convenient to my work schedule. work was done in time promised. everyone helpful in getting me to learn featur recall work -i was given an appointment convenient to my work schedule. work was done in time promised. everyone helpful in getting me to learn features of my new Grand Cherokee. More

Awesome experience very friendly! It was my first car buy everybody was extremely friendly it was an awesome experience with my sales reps Billy and Jim highly recommended them overall It was my first car buy everybody was extremely friendly it was an awesome experience with my sales reps Billy and Jim highly recommended them overall an amazing experience with this dealership! More

Great job Jason Concoy! Once again Jason did a great job. This is the second vehicle I purchased from Jason. Honest and hassle free. I was in and out in no time. Thanks agai Once again Jason did a great job. This is the second vehicle I purchased from Jason. Honest and hassle free. I was in and out in no time. Thanks again Jason and keep up the good work! More

Great service We had a great time working out a deal for our amazing mini Van Our sales woman Romelia was incredible and deserves an increase in salary and comm We had a great time working out a deal for our amazing mini Van Our sales woman Romelia was incredible and deserves an increase in salary and commissions. More

Romelia Roman - Outstanding Customer Service! Love her! I have been dealing with this dealership for the past 15 years in addition to my son and has been consistently the best place I've ever done business I have been dealing with this dealership for the past 15 years in addition to my son and has been consistently the best place I've ever done business as it relates to vehicles and service. I only do business with Romelia and even waited for her to come back off of maternity leave to buy another vehicle from her. She is attentive and gives you options you never thought of before. She on numerous occasions came back after she was off to meet w/ me on my schedule. She is super accommodating! No wonder she is a top salesman there! Highly recommend you seek her out when looking for a vehicle! She's amazing! More

2 jeeps in 2 weeks Once again Billy stepped up to the plate and knocked it out of the park. After bringing home my new Grand Cherokee Altitude and telling my brother abo Once again Billy stepped up to the plate and knocked it out of the park. After bringing home my new Grand Cherokee Altitude and telling my brother about the great deal I got from Billy a week ago, he wanted to get one too. We reached out to Billy and told him the color my brother wanted and we made an appointment to see it. When we got to the dealership, the Jeep was fueled up, washed and out front waiting for us to test drive it. When we got back from the test drive the deal was hassle free. We were in and out in no time. Thanks again Billy! See you in a couple of months! Haha More

Did the warrenty work without any problems. Brought in my Ram Power Wagon for warranty service. Service staff was extremely helpful and easy to deal with. I will return in the future for the sam Brought in my Ram Power Wagon for warranty service. Service staff was extremely helpful and easy to deal with. I will return in the future for the same service experience. More

Wonderful experience A perfectly exceptional visit to the dealership today. Amazing staff. Brian helped us find the perfect truck. Helpful and courteous and extremely know A perfectly exceptional visit to the dealership today. Amazing staff. Brian helped us find the perfect truck. Helpful and courteous and extremely knowledgeable. Worked with us to get our price range. Go see Brian!! More